Why do they keep saying msg with your order number. We don't know the number! We were charged on our accounts but no way to even see the order number? What's going on?
unable to find my order
Buckethead129
04/06/2022
Quote:
Once you place an order, an email confirmation with your order number is sent to the email address you indicate upon placing the order. Check your spam box, please.
Originally posted by
Buckethead129
Why do they keep saying msg with your order number. We don't know the number! We were charged on our accounts but no way to even see the order number? What's going on?
If you haven't received such an email for any reason, please contact our customer support for assistance.
04/07/2022
Poopie8688
I purchased items and it said it went through. I tried to track my order today and I couldn’t because I didn’t get a confirmation number. How do I get it?
05/05/2022
Quote:
It sometimes happens that confirmation emails get into the spam box. To get the details about the status of your order, please submit a support ticket or email our customer support at customerservice@edenfa ntasys.com.
Originally posted by
Poopie8688
I purchased items and it said it went through. I tried to track my order today and I couldn’t because I didn’t get a confirmation number. How do I get it?
If any other help is needed, you can also message me directly, as I'm a community manager here at Eden.
05/06/2022
Pleasure Lover
Never received a confirmation email with my order number
07/19/2022
Quote:
Hello!
Originally posted by
Pleasure Lover
Never received a confirmation email with my order number
Please, don't worry, your order will be shipped out as soon as possible (economy orders are processed within 2 business days), and you'll get the confirmation email.
07/19/2022
Terry Norman
I placed an order and I got a confirmation number from there. Problem I have is I accidentally deleted it! Wanted to check the status on my order
08/21/2022
Quote:
Hello! Please, check your email inbox; I've sent you the order details.
Originally posted by
Terry Norman
I placed an order and I got a confirmation number from there. Problem I have is I accidentally deleted it! Wanted to check the status on my order
08/22/2022
Karljm04
Hi I placed an order that was supposed to be delivered yesterday but isn’t here. I tried to find the order to track it but I don’t have a confirmation email or tracking number.
12/06/2022
Karljm04
Hey I am unable to find my order and cannot find my confirmation email and do not have my order number.
12/06/2022
Quote:
Hello! In such a case, please get in touch with our customer service for support. Also, I've replied to your thread here.
Originally posted by
Karljm04
Hey I am unable to find my order and cannot find my confirmation email and do not have my order number.
12/09/2022
Yo Mammy
Quote:
Did yhu ever receive it?
Originally posted by
alexdis
Yesterday I used Paypal for one item and the transaction had gone through. I made an account after my purchase to receive points. Yet, I never got an email. I set up this account through g mail, using the same email I was trying to before. However,
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more
Yesterday I used Paypal for one item and the transaction had gone through. I made an account after my purchase to receive points. Yet, I never got an email. I set up this account through g mail, using the same email I was trying to before. However, when I go to check my orders there is nothing there? please help
less
12/28/2022
Quote:
Hi! I'm the community manager here. As I can see, your order is on its way to you, and you will get it soon. If you need more details or have questions, please get in touch with our customer support team for assistance.
Originally posted by
Yo Mammy
Did yhu ever receive it?
12/30/2022
Mhmmm!!
So I want to track my order but I don’t have a email about the whole transaction even tho it went through, I only rember the card and address I sent and payed with, is there any way I could send that to someone and track it?
01/01/2023
Quote:
Hello! To get assistance with the tracking information, please contact our customer support agents by phone (770) 604 - 1352 (between 10 AM and 9 PM) or email: customerservice@edenfa ntasys.com
Originally posted by
Mhmmm!!
So I want to track my order but I don’t have a email about the whole transaction even tho it went through, I only rember the card and address I sent and payed with, is there any way I could send that to someone and track it?
01/02/2023
Nikki433
I ordered last week and it was supposed to be here and I can’t find my confirmation number to even check on it but the money has been out of my account for days
03/21/2023
Quote:
Hello! Admin is here. As I can see your order is on its way to you and the estimated delivery day is 23 March. In case you need more details, please contact our customer support service.
Originally posted by
Nikki433
I ordered last week and it was supposed to be here and I can’t find my confirmation number to even check on it but the money has been out of my account for days
03/23/2023
Adryanna
Can someone help me find my tracking number and how I can track my package cause I can’t seem to find it
01/09/2024
RP
I got my confirmation number but was never sent a confirmation email or tracking number to see where my package is at.
06/24/2024
Quote:
Hello!
Originally posted by
RP
I got my confirmation number but was never sent a confirmation email or tracking number to see where my package is at.
I'm a community manager, and I will try to help you with your issue. To get assistance with your order, shipping, and tracking information, please contact our customer support agents by phone (770) 604 - 1352 (between 10 AM and 7 PM) or email: customerservice@edenfa ntasys.com
If something goes wrong, please DM me with your confirmation number so I can assist with further questions.
06/25/2024
Total posts: 50
Unique posters: 27
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