Oh nooo! That sounds awful. Sounds like you may need to submit a ticket. I've never had that happen. What a total bummer though!

Wait, seriously? Damn. Time to grab all the erotica while I still can!

In this instance, even a short wait would be an inconvenience. I'm going out of town in 13 days and was hoping to have all of these items for my trip. If they were out of stock, I wish that the system would've told me before it allowed me to purchase them simply because I would've bought something else if I had known. I really wanted some new, sexy lingerie items to surprise my lover with. There is always the option of canceling the purchase if they are, in fact, backordered but last time getting my backordered items (and the gift card refund) cancelled was a bit of a hassle, honestly. Quite frankly, I don't think I have time to have that done, and then new items shipped out, before I leave for my trip.

As for my first backordered item, I ended up cancelling that though it's still showing up as "in process" in my order history. Very strange. Still, going to the product page daily for the pair of cuffs that I had ordered -- they've been out of stock for a month. That's far too long.

I don't mean to complain, but it really seems like Eden is having difficulty keeping things in stock these days. Out of my wishlist 36 items are out of stock, and many of these items have been out of stock for several weeks. I know that this is likely to have more to do with the manufacturers filling their orders properly and promptly, but..still.

I don't know what the solution is -- just that having items on backorder for a month (or more -- which I've heard of happening in several cases) is frankly unacceptable.

If things are out of stock, they shouldn't be appearing as in stock. I'm not sure what the solution is for cases when the stock is low, and one purchase depletes the stock, but.. Well, other shops that I frequent seem to have a way of setting up the cart so that it tells you how much is in stock, and when a purchase is made, changes are automatically made to the "in stock" information. There have been times that I've tried to order the last one on other websites, only to get a message saying "we're sorry, this item is out of stock" before it even allows me to pay. Surely there is something that Eden could do, technology wise, that would be similar to that. I just think that there needs to be an option to have something back ordered, or to..not.. before any money even changes hand.

I have experienced ordering an item and then it being back ordered. My experience was that EF does not charge your card until the item ships. The nice part is that they do not charge you any additional shipping and will send it as soon as it is avaliable. I still have one item on back order. One time an item on backorder took a long time and EF send me a support ticket and cancelled the item. If you are worried about an item arriving while you are out of town, or don't want it anymore you have 3 options. You can start a support ticket as suggested, or you can click on the help icon next to your profile icon, or simply call customer service. I have done all 3 at various times, so I can say they all work! EF wants you to be happy and satisfied!

haven't had that happen to me yet.

Say what? Where'd you hear this? If it's true, I'll be so disappointed.