I bought the Matryoshka a few months ago and loved the heck out of that toy. It has stopped working on me! Oh no! I'm really not sure how this happened. I took it in the bath and it suddenly stopped working on me. I have had it in the shower many times and never had an issue. I definitely thought it was 100% waterproof, and it is supposed to be. Now it will charge, or say that it's charging anyways, but when I push the button to turn it on, it just makes a humming noise for a minute.
I was just curious as to how I go about using the warranty? It is an expensive toy that I have done my damndest to keep perfect, I really don't know what happened unless water leaked inside. The warranty card says I can return it to the retailer where I purchased it. Can I return it to you guys or does that only apply for an in store purchase?
Or is there a way to request a copy of the receipt from Eden? If I send it to Rianne S I'm supposed to include a copy of the receipt and that has been long gone. Would printing out a copy of the order from my Orders/Shipping section count as a receipt?
I just want my Matryoshka to work again... ugh...
I was just curious as to how I go about using the warranty? It is an expensive toy that I have done my damndest to keep perfect, I really don't know what happened unless water leaked inside. The warranty card says I can return it to the retailer where I purchased it. Can I return it to you guys or does that only apply for an in store purchase?
Or is there a way to request a copy of the receipt from Eden? If I send it to Rianne S I'm supposed to include a copy of the receipt and that has been long gone. Would printing out a copy of the order from my Orders/Shipping section count as a receipt?
I just want my Matryoshka to work again... ugh...
