Psssst...

This is a customer service question for the carrier in question, not a question for Edenfantasys. Once the shipment is in their hands, it's their responsibility.

Should the package never arrive or arrives damaged, then you will need to submit a support ticket or call our office for more information. Customer service will then determine the best course of action.

If you are not already familiar with who the Edenfantasys staff is and what programs they handle, this thread will answer those questions for you.

Thank you!

USPS tracking has let me down repeatedly as far as knowing where stuff is, regardless of whether it's EF stuff, or Amazon, or some random seller on eBay, or something I've shipped out myself. They generally give no information from the time the box leaves the first sort facility until it arrives at your local post office. I don't think they actually scan stuff while it's en route, unlike other shipping services. However, it usually arrives on the promised day, unless it gets hung up locally, so try not to worry too much!

Ha, you know because of the category this was placed in I thought you were implying there was a glitch on our end. Not that you were asking in general. My bad. Anyway, there's the above information in case it ever is a problem on our end.

I always have issues with USPS. I thought it was just my post office that was having such problems. Something will arrive at the post office and sit for days, then it will finally say it's been delivered. I go check the mailbox, and nothing. No package. I go and ask the neighbours that the mailman normally ships our packages to, but they haven't gotten anything, either. So then I have to call up the post office, and they claim they never delivered any package, despite marking it as delivered. Most times, a week later, they find the package in the post office somewhere and finally deliver it.

USPS is ALWAYS a couple days off for me but UPS is always accurate for us, but i've been having issues with the link to go track the package, it doesnt take me there

USPS Priority used to be very detailed and show every step/location on the whereabouts of packages, seems like that has changed a few months ago, nowadays they only show the details of the pickup and then the final destination information. Good thing is, their delivery schedule's always on time.

Our packages must be on the same truck, mine has not been updated since the 27th either, thought it would be here today but nope. Hopefully tomorrow...Had a rough week and could use a nice box for the weekend.

With USPS Delivery Confirmation, they DO NOT have to scan the package every step of the way like FedEx and UPS do. If you're lucky, it will be scanned along the way but they're only required to scan it when it's delivered to your residence. That's why it's called 'delivery confirmation'.

I hate USPS shipping for this reason! It is never accurate so when at all possible I do UPS even with Sure Post I get it and can track it through UPS. Only upside to USPS is they deliver on the weekends where UPS doesn't.

The tracking number i was given dhl says does not exist?