The New Intimacy

Live Support/Chat Function - Have you used it?

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Contributor: Kindred Kindred
For those of you that aren't aware, there is a live support/chat function available on EF. At the top of any page, there is an "Expert help" button. Click on that and a pop-up will tell you if it is currently available.

I've tried this a handful of times and never have I gotten it to work for me. I try to connect and it flashes "contacting" for about 10 minutes and then I get sent to the support ticket screen. My question: has anyone gotten this to work or is it something about my browser (Firefox on MacBook Pro)?
Answers (public voting - your screen name will appear in the results):
I was not aware of this feature until now.
wrmbreze , karay123 , wetone123 , Nazaress , TakeHimAway , Ouroborean , Talena , Ms. N , MK434 , sodapin , deltalima , edeneve
12
I am aware of this feature but have never tried it.
mistressg , El-Jaro , Rossie , js250 , null , calliope , Cookie Monster Mike , aliceinthehole , Weiner , Pi , ghalik , goodeatz , hotcherry , Thomas90 , Stinkytofu10 , 1001 Pleasures
16
I am aware of this feature and have tried it but unsuccessfully.
Kindred , Ansley , ~LaUr3n~ , True Pleasures , DeliciousSurprise , Ryuson , blacklodge , RonLee
8
I am aware of this feature and have used it successfully.
Ansley , JessCee , Ryuson , Coralbell , Gracie , Beck , JennSenn , hotcherry
8
I don't need no stinkin' expert help! I already know everythin'.
ToyTimeTim , ghalik
2
Total votes: 46 (42 voters)
Poll is closed
02/02/2012
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Contributor: Ansley Ansley
The very first time I used it, I got in touch with Megan and she was super helpful, which led to me writing an email to Ilya fan-girling all over her for it. The last three times I have tried to use it, no one would answer. But, I know that there are certain times where the girls may be on the phone helping customers or they may be away from their desks in general. So, now I go with the support ticket route.
02/02/2012
Contributor: El-Jaro El-Jaro
Yeah, there are only a handful of staffers in that office. So, patience is appreciated.

I can't pick a favorite CS staffer...they all rock!
02/02/2012
Contributor: True Pleasures True Pleasures
I've tried it a couple times, but there wasn't anyone available. I usually just write support tickets now.
02/02/2012
Contributor: DeliciousSurprise DeliciousSurprise
Every time I try to use it, it says that nobody is available to help me.

02/02/2012
Contributor: js250 js250
I have never tried this. Actually, the very first phone call ever was made last week, awesome people!! And super friendly!!
02/02/2012
Contributor: null null
I've not had to use it so far, but it's nice to know that it's there.
02/02/2012
Contributor: Coralbell Coralbell
The only time I ever used it was a year and a half ago when I first joined, and Carrie Ann was on there.
02/02/2012
Contributor: Nazaress Nazaress
I never even knew that existed!
02/02/2012
Contributor: calliope calliope
I came across it once when I first found this site and started figuring it out. No one was online. That's about it for me.
02/02/2012
Contributor: Cookie Monster Mike Cookie Monster Mike
I have seen it but never used it. Anytime I have checked it says they are always offline. But then again I think I only checked it at 2am in the morning and I did not expect anyone to be available at that time lol.
02/02/2012
Contributor: ToyTimeTim ToyTimeTim
OK, I voted "I don't need no stinkin' expert help! I already know everythin" just cuz it was lonely. lol

Honestly though, never had need to use it. I know it's there and all but just never had a reason to try it out.
02/02/2012
Contributor: aliceinthehole aliceinthehole
Quote:
Originally posted by Kindred
For those of you that aren't aware, there is a live support/chat function available on EF. At the top of any page, there is an "Expert help" button. Click on that and a pop-up will tell you if it is currently ... more
i think every time i've tried to use it, it's after hours so nobody's available.
02/02/2012
Contributor: Gracie Gracie
One time I had an issue w/my credit card. I think I typed it wrong or something. I was worried my phone didnt have enough battery left to make a long call, so I used it (the help)and it worked great! I think it was during the morning.
05/18/2012
Contributor: TakeHimAway TakeHimAway
Quote:
Originally posted by Kindred
For those of you that aren't aware, there is a live support/chat function available on EF. At the top of any page, there is an "Expert help" button. Click on that and a pop-up will tell you if it is currently ... more
-blushes- I didn't even know it exists.
05/18/2012
Contributor: Beck Beck
I've had success using it many times. It's great if you have a quick question during hours.
06/22/2012
Contributor: Talena Talena
I didn't even know it existed.. and @ToyTimeTime...you just Think you know everything
06/22/2012
Contributor: JennSenn JennSenn
I've used it but I think no one was available so I just made a support ticket. I was using firefox on macbook pro.
06/22/2012
Contributor: Ms. N Ms. N
Quote:
Originally posted by Ansley
The very first time I used it, I got in touch with Megan and she was super helpful, which led to me writing an email to Ilya fan-girling all over her for it. The last three times I have tried to use it, no one would answer. But, I know that there are ... more
I love Megan! I would almost try it just to get to talk to her *lol* But seriously, I had no idea this existed. Support tickets always work fine for me.
06/22/2012
Contributor: MK434 MK434
I haven't needed it so far.
06/28/2012
Contributor: hotcherry hotcherry
I use it when I had a question about my order they are great.
06/29/2012
Contributor: Stinkytofu10 Stinkytofu10
Quote:
Originally posted by Kindred
For those of you that aren't aware, there is a live support/chat function available on EF. At the top of any page, there is an "Expert help" button. Click on that and a pop-up will tell you if it is currently ... more
Never tried it before.
07/12/2012
Contributor: deltalima deltalima
Quote:
Originally posted by Kindred
For those of you that aren't aware, there is a live support/chat function available on EF. At the top of any page, there is an "Expert help" button. Click on that and a pop-up will tell you if it is currently ... more
It doesn't pop up on my computer/browser.
07/17/2012
Contributor: 1001 Pleasures 1001 Pleasures
I've noticed it, but haven't ever tried it. I think most of those are connected to some sort of Instant Message software, so you might have to wait until someone sees the incoming message for a response.
01/19/2013