The New Intimacy

Should I close open tickets?

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Contributor: David88 David88
So I have several old open help tickets. Should I close them? Does it matter?
08/17/2010
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Contributor: Annemarie Annemarie
Quote:
Originally posted by David88
So I have several old open help tickets. Should I close them? Does it matter?
I usually close them if all business has been solved regarding it.

I'm not sure how it affects things, but I say... it's there, so why not?
08/17/2010
Contributor: removedacnt removedacnt
If everything has been taken care of then close them. Also, just so you know, if you ever need to a support ticket can be reopened.
08/17/2010
Contributor: El-Jaro El-Jaro
Yes, if the issue is resolved please note the ticket number somewhere for reference and close the ticket. We usually don't close the tickets ourselves, because we won't know if the issue is resolved on the requester's side.

Hope that helps!
08/18/2010