The New Intimacy

Support Ticket delays?

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Contributor: agf agf
Anyone else is having non replies from support tickets messages?

I sent a support ticket on 4/19/2011 still haven't got an answer, another one on 4/20/2011 and nothing.

If someone in EF can do something support ticket number is 18092.
04/21/2011
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Contributor: Kindred Kindred
I think it may depend on what category the ticket falls under. My most recent tickets regarding product availability was answered literally within minutes. However, I also had a ticket regarding a site glitch that never got answered for several months. You can also always call the support line to speak with someone live.
04/21/2011
Contributor: agf agf
It is about an order I made that will need some changes is one product is not in stock.
04/21/2011
Contributor: ♥ Amanda ♥ ♥ Amanda ♥
Quote:
Originally posted by agf
Anyone else is having non replies from support tickets messages?



I sent a support ticket on 4/19/2011 still haven't got an answer, another one on 4/20/2011 and nothing.



If someone in EF can do something support ticket number is 18092.
I really haven't had an issue with support tickets. They always get right on top of things for me. Hm. I guess it depends on the support ticket you submitted. If it is taking a little while longer, it may be that they are handling the issue?
04/21/2011
Contributor: Karakaten Karakaten
Same here. I submitted a ticket under " Other order-related issues " on the 19th, still no reply.

If you put your ticket under the same category maybe that's the issue, as Kindred posted.
04/21/2011
Contributor: agf agf
I see, yes mine was under "other order-related issues".
04/21/2011
Contributor: El-Jaro El-Jaro
Hey agf,

If you send me an on-site message with your ticket number I can look it up for you and/or handle it

let me know!
04/21/2011
Contributor: agf agf
Quote:
Originally posted by El-Jaro
Hey agf,



If you send me an on-site message with your ticket number I can look it up for you and/or handle it



let me know!
I sent you a private message, ticket number 18092. Thanks
04/22/2011
Contributor: El-Jaro El-Jaro
Quote:
Originally posted by agf
I sent you a private message, ticket number 18092. Thanks
Did you get my reply?
04/22/2011
Contributor: agf agf
Quote:
Originally posted by El-Jaro
Did you get my reply?
yes, thanks!
04/22/2011