Where is it?

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Where is it?

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Contributor: Irisheyez Irisheyez
I ordered some items off the site and the delivery date was Wednesday the 7th, the mail was delivered today the 8th and still has not arrived. When can I expect delivery and is this normal to not be delivered on the date that stated?
01/08/2009
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Contributor: Oggins Oggins
I'm sorry to hear that you haven't gotten your items yet Irisheyez. I'm afraid I can't be too much help on this but, I would suggest looking up the tracking number and going to the appropriate shippers website to track it. If it shows it was delivered then definitely contact your local shipping outlet and ask them where they delivered it because you didn't get it. I usually get my packages by the date stated but, if you live very far away from NJ where it is shipped from I guess it might take longer. You can find your tracking number under your account tab and then the orders link. I hope this helps!
01/08/2009
Contributor: Victoria Victoria
There are several places on our website to find the status of your order, this is absolutely NOT one of them. This is really not a topic for the forum and our Customer Service manager will not see your post. At all.

Try: The Order Status: page link
The FAQ regarding Orders:link
or, hey, maybe Customer Service: contact our Customer Service at (800)350-9050 M-F 8am-4pm EST or email CustomerService@EdenFa ntasys.com.

Thanks!
01/08/2009
Contributor: Irisheyez Irisheyez
thanks guys guess they forgot my package today because apparently they came back, I already picked up our mail but my roommate came in carrying a nice box for me. A day late but no big deal just happy it came thanks
01/08/2009
Contributor: Dragon Dragon
Quote:
Originally posted by Victoria
There are several places on our website to find the status of your order, this is absolutely NOT one of them. This is really not a topic for the forum and our Customer Service manager will not see your post. At all.

Try: The Order Status: page ... more
In the Pink, thanks for posting this information. I'm sure that someone will find it useful. It's appreciated because I know it takes some of your time and you are managing a lot of things!
01/09/2009