#EdenUpdate - Checkout Issues - Part Deux

The New Intimacy

#EdenUpdate - Checkout Issues - Part Deux

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Contributor: Ansley Ansley
Good morning! I am pleased, no ecstatic, to announce the issues with checkout have been resolved! It appears it was a glitch with gift cards. Purchases paid by credit card were not affected which explains why some customers were having issues, while others were not.

If you have any questions about the sales you may have missed or need information on shipping, please contact customer service and they will answer your questions as quickly as they can.

Your patience with us was greatly appreciated! Thank you!
06/29/2012
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Contributor: AHubbyof2SexualMinds AHubbyof2SexualMinds
Thanks Stormy, I was just getting ready to submit a ticket since a gift card wouldn't work while I was trying to check out last night. Now I know it wasn't just user error.
06/29/2012
Contributor: unfulfilled unfulfilled
Stormy, I now have a new issue. You know how I told you that I use both the pc and a tablet. Today, I'm not able to log in and stay connected to my account using the tablet. I'm on the pc now, but I had to kick my kid off it to get on here. I love the portability of the tablet so I hope this will be able to get fixed. I'm asked to give my username and password and then it doesn't do anything. If I go to vote on reviews that I've read, then it asks to login again after I've already logged in and then it doesn't stay so I'm not able to comment on anyones walls, vote, do forums, etc on the tablet.
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by unfulfilled
Stormy, I now have a new issue. You know how I told you that I use both the pc and a tablet. Today, I'm not able to log in and stay connected to my account using the tablet. I'm on the pc now, but I had to kick my kid off it to get on ... more
Edit Original Comment:

The issue has been passed on to the designers and they are working on it, so I'll be able to update this again with some more information in a little while.
06/29/2012
Contributor: lilly555 lilly555
I'm having issues right now I'll contact customer service.
06/29/2012
Contributor: Petite Valentine Petite Valentine
I just placed an order (combination points/payment) without trouble though the checkout process was different from what I'm used to and the order number looked strange. However, all discounts applied and I got my confirmation emails.
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by Petite Valentine
I just placed an order (combination points/payment) without trouble though the checkout process was different from what I'm used to and the order number looked strange. However, all discounts applied and I got my confirmation emails.
Sounds like you were taken to the gift cart instead of the regular cart. Try clearing your cookies and all of that fun stuff to reset it. And then do a test order and let me know if that fixed it, please. You don't have to click on check out once you're in the order screen. Just see what happens when you add an item.
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by lilly555
I'm having issues right now I'll contact customer service.
What seems to be the problem? If it's a programming issue, I can get it to the designers pretty quick. If it's an issue with pricing then customer service is the way to go.
06/29/2012
Contributor: Beck Beck
I just placed an order and it was fine for me, but I did go through the gifting cart instead.
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by Beck
I just placed an order and it was fine for me, but I did go through the gifting cart instead.
Did you do that intentionally like yesterday or is that just where it took you?
06/29/2012
Contributor: Beck Beck
Quote:
Originally posted by Ansley
Did you do that intentionally like yesterday or is that just where it took you?
I did that intentionally because I was gifting an item.
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by Beck
I did that intentionally because I was gifting an item.
SILLY! I'm like noooo, not cool. Please tell me those little details, they make a huge, huge difference in where I go next.
06/29/2012
Contributor: unfulfilled unfulfilled
As of right now, I'm on the tablet and can sign in and it stay there so hopefully it will stay that way.
06/29/2012
Contributor: Petite Valentine Petite Valentine
Quote:
Originally posted by Ansley
SILLY! I'm like noooo, not cool. Please tell me those little details, they make a huge, huge difference in where I go next.
I don't know if I did it intentionally or not.

I was sitting on an order last night so I tested Beck's method (but didn't place the order) before I went to sleep. However, I logged out, cleared all cookies and turned my computer off afterwards. When I logged in this morning, the cart still had my items (that's normal, I rarely lose them) but it was mostly green (instead of the usual pink). I went ahead and placed the order because I thought the different look was an update/fix.

Now when I add something to my cart, it's back to the "EF pink" I'm used to, so I think you're right, I used the gift cart.
06/29/2012
Contributor: Kayla Kayla
I'm glad it's fixed!
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by unfulfilled
As of right now, I'm on the tablet and can sign in and it stay there so hopefully it will stay that way.
Woot! Woot!
06/29/2012
Contributor: ghalik ghalik
I just tried to place an order and my credit card didn't go through... I know there's no issue with it. What's up with this?
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by ghalik
I just tried to place an order and my credit card didn't go through... I know there's no issue with it. What's up with this?
Is there any chance a digit or two may have been off?
06/29/2012
Contributor: ghalik ghalik
Quote:
Originally posted by Ansley
Is there any chance a digit or two may have been off?
No, I use a browser extension that fills in my card info.
06/29/2012
Contributor: Ansley Ansley
Quote:
Originally posted by ghalik
No, I use a browser extension that fills in my card info.
How frustrating! Can you tell me what browser, what browser extension and all of that in an email please? (stormy@edenfantasys.c om)
06/29/2012
Contributor: ~LaUr3n~ ~LaUr3n~
Thanks Stormy!
06/30/2012
Contributor: unfulfilled unfulfilled
Has anyone had this issue before? I'm now having issues from copying/pasting my review from MS Mord into the standard format for my lingerie review. When I right click paste it wont show anything is there when I hit ctrl-v nothing shows up. If I hit paste in another word document it pastes it over.
07/02/2012
Contributor: Petite Valentine Petite Valentine
Quote:
Originally posted by unfulfilled
Has anyone had this issue before? I'm now having issues from copying/pasting my review from MS Mord into the standard format for my lingerie review. When I right click paste it wont show anything is there when I hit ctrl-v nothing shows up. If ... more
I've had this issue in the past. I believe the OS is to blame, not EF. Try using notepad as an intermediary. Drop the text into a new text file, scrub the clipboard, select the text again, then try pasting it into EF.
07/02/2012
Contributor: Ansley Ansley
Quote:
Originally posted by Petite Valentine
I've had this issue in the past. I believe the OS is to blame, not EF. Try using notepad as an intermediary. Drop the text into a new text file, scrub the clipboard, select the text again, then try pasting it into EF.
Right, it's happened to me once or twice and there was just too much info on the clipboard and so it didn't save it.
07/02/2012
Contributor: unfulfilled unfulfilled
Thanks, I've never had this issue before.
07/04/2012
Contributor: Bowen Bowen
Thanks, my issues are cleared up. ^_^
07/05/2012