The New Intimacy

#AskEden - Problems uploading videos??

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Contributor: Miss Anonymous Miss Anonymous
I've been trying to upload the same video for the past 24 hours.
I've even changed the formats a couple of times.
I've tried uploading using Internet explorer, Google Chrome, and Mozilla firefox...

It acts like it wants to upload and then it says something like, sorry an unexpected error has occured... It happens each and EVERYTIME.
06/03/2012
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Contributor: LoveYouLikeThat LoveYouLikeThat
Yup Nessa, I have too. and once it finally loads the whole way, clicking submit does nothing. Put in a support ticket.. I did that.

BTW I did Chrome and IE. IDK whats going on. If you find out anything, let me know! I'll do the same for you
06/03/2012
Contributor: Kindred Kindred
If you have problems uploading a video, Carrie Ann has asked us to not keep trying to upload and instead contact either her or JR.
06/03/2012
Contributor: LoveYouLikeThat LoveYouLikeThat
I sent her an email
06/03/2012
Contributor: nanamondoute nanamondoute
I don't know if this would help, but try clearing out cookies/cache and see if that does anything? If not, send in a support ticket.
06/03/2012
Contributor: Miss Anonymous Miss Anonymous
Quote:
Originally posted by LoveYouLikeThat
I sent her an email
I too also sent her an email!
06/03/2012
Contributor: Miss Anonymous Miss Anonymous
Quote:
Originally posted by Kindred
If you have problems uploading a video, Carrie Ann has asked us to not keep trying to upload and instead contact either her or JR.
Thank You Kindred!
I sent a email... I hope we can figure out what the problem is..
06/03/2012
Contributor: Miss Anonymous Miss Anonymous
Quote:
Originally posted by nanamondoute
I don't know if this would help, but try clearing out cookies/cache and see if that does anything? If not, send in a support ticket.
I will try doing this..I never through about that.
06/03/2012
Contributor: Carrie Ann Carrie Ann
Whenever you're having issues the steps to take are:

1. Clear your cookies and cache
2. Try a different browser
3. Make sure your file is compatible with the file types we accept
4. Make sure your file isn't too big
5. Wait a day or two to give us time to finish any site updates we may have been doing that can sometimes cause glitches
6. Try again.
7. Take a screenshot of the error it gives you if it doesn't work
8. Email me with the screenshot, type of file, size of file and browser you are using

If all else fails try a different, test video. If another video uploads but yours will not, you may have a bad file that you have to remake.
06/05/2012