That has happened to me before, the vibrator was completely out of the destroyed package, but this didn't come from EF. I've never had one like that from here. I guess if you are worried about it, it couldn't hurt to submit a support ticket and ask if you can send it back just for your peace of mind. I mean, I understand being a little worried, especially with the toy being jelly. It's likely that it was only smushed during shipment. It's probably okay. I personally would probably just keep it as is, but that's just me. Not saying you should do that. If you think you'd have more peace of mind knowing you got a new one in the box, unopened, then do try for that.