The matter is not resolved!

The matter is not resolved!

Dragon Dragon
Unfortunately...
The matter is not resolved.

There is a very, very good post up by Victoria on several threads that leaves a conclusion. I see Eden's point that they feel that has created a negative situation and conflict between reviewers. I like the summary.

You can not shut down communication, and expect problems to go away. Especially in an environment where you've built communication. I have questions, before I personally decide my own actions. Others may have different concerns. I believe, very strongly, that communication is necessary to solving problems.

Eden saying "The problem is resolved..." just doesn't cut it for me. By closing two (or more?) threads they have just started at least two more. They currently do not have locked, affiliate only forums.

Companies make their own decisions. So do individuals. So do customers. Most of the reviewers here are customers. At the moment, I am in the middle of a request above the normal price limit. I also have several items in a shopping cart. That order is on hold. Perhaps indefinitely. I'm not willing to walk away from the review program. Not yet. But I am willing to risk getting kicked out of it.

Your reviewer community is a huge customer base.

I do not object to threads that are negative to the company being removed.
I do object to censorship.
If this thread is closed, I will take this off Eden, and invite as many reviews that have shown interest in this issue.

In summary.
This was an accident.
This document was public only briefly.
Everyone involved has been notified.
Eden has publicly apologized.

What I want to know.
1. What procedures Eden is going to put in place or has in place to protect ALL personal information.
2. What training procedures do you have for new employees concerning procedures and confidentiality.
3. Some reviewers are considering leaving. What are your policies then? What if some reviewers want their reviews removed? Given the personal nature of both reviews and profiles would anyone actually be locked out of the Eden system.
4. What procedures are in place for the security of credit card purchases? (I currently feel as if your company is extremely vulnerable to hackers right now.)

What do other reviewers feel is necessary at this point in time.

I actually expect a backlash from Eden for this post considering they have closed threads before. My email is devilbluedress@gmail.c om for those of you that want to contact me.
11/21/2008
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Snappy Snappy
You go, girl!
11/21/2008
Adriana Ravenlust Adriana Ravenlust
I feel there are some very important questions being asked here and that EF did act too hastily when closing all of the threads.
11/21/2008
Betty Rocket Betty Rocket
This is precisely why I think we need to close some of the forum to affiliates only. Then there would be no reason to lock threads.....

I certainly hope they do not lock this one.......

At least allow us to work through this ourselves while we await the answers to some of the important questions being asked......
11/21/2008
Snappy Snappy
We could always start a Yahoo! Group or a blog devoted to censored issues.
11/21/2008
Dragon Dragon
I'm not happy tonight. I feel as if I've started a fight. One that is unnecessary, and I had other things that needed to be done. This needed to be addressed. Those of you that have commented, I appreciate it.

I believe that Eden can resolve issues and come out of this mistake as a better and stronger company. It hasn't demonstrated that ability yet. In the past, it had almost my complete loyalty. Yet, I put up a post that I feel given the track record of Eden lately, will have me no longer a part of the Eden review community. (Feelings can be wrong...)
11/21/2008
Snappy Snappy
A strong community is marked by respect for all of its members and tolerance for disagreement. You haven't done anything wrong, Devilbluedress.
11/21/2008
Betty Rocket Betty Rocket
Okay, I am going to start this up tonight in the interest of getting some of these discussions into a more private forum.

Please email me at betty.rocket@yahoo.com with your eden affiliate name and email addy you want the invite send to.
11/21/2008
Victoria Victoria
I personally can assure you that we do not retaliate and you should put aside feelings of anxiety about ME punishing you in some way for expressing yourself. We'll all get past this mess and I don't hold grudges - my feelings have not been hurt and I have no intention of making anyone feel scolded. Do what you feel is right. I am being respectful and all I ask is likewise that I am treated with respect.
11/21/2008
Beautiful Dreamer Beautiful Dreamer
Quote:
Originally posted by Dragon
Unfortunately...
The matter is not resolved.

There is a very, very good post up by Victoria on several threads that leaves a conclusion. I see Eden's point that they feel that has created a negative situation and conflict between ...
I would like to know how credit card information is handled as well. I am a customer (as well as a reviewer and an affiliate).

I'm concerned about how ALL delicate information is handled. Especially as many affiliates would have given their SSN to EF.

I don't see this as an attack, DBD. I hope this provides an open (non hostile) environment where questions can be answered. I agree that this would be more productive in a more private environment, but for the time being, this is what we have.
11/21/2008
Beautiful Dreamer Beautiful Dreamer
Quote:
Originally posted by Victoria
I personally can assure you that we do not retaliate and you should put aside feelings of anxiety about ME punishing you in some way for expressing yourself. We'll all get past this mess and I don't hold grudges - my feelings have not been ...
Do you sleep??

Seriously, I think everyone appreciates the time you're putting into this. Especially as you're very new.
11/21/2008
Victoria Victoria
Sleep? not lately
11/21/2008
Betty Rocket Betty Rocket
Quote:
Originally posted by Victoria
Sleep? not lately
Ambien is a gift from God
11/21/2008
Dragon Dragon
LOL. Glad to see at least one joke here! Talk about a rough start huh? My email is exploding. My daughter is supposed to be twenty minutes away three minutes from now.

I'm not worried about you, Victoria. I hope that Eden in general treats you with the respect you deserve. Pretty much everyone knows you're going to spend most of the weekend tracking what's going on.

The bottom line... A thread with a positive resolution is the right approach.

Wait. It's Friday night. A couple of good margaritas seem like the right approach!
11/21/2008
Beautiful Dreamer Beautiful Dreamer
Quote:
Originally posted by Dragon
LOL. Glad to see at least one joke here! Talk about a rough start huh? My email is exploding. My daughter is supposed to be twenty minutes away three minutes from now.

I'm not worried about you, Victoria. I hope that Eden in general ...
A couple pitchers!!
11/21/2008
Victoria Victoria
Quote:
Originally posted by Betty Rocket
Ambien is a gift from God
Nooo...it's not insomnia - it's just me trying to fix not only this problem but also catch up and develop important areas. I inherited a mess and I'm in workaholic mode. However, my loss of sleep will be everyone's gain because my work will really benefit this community. That's why from my first day, I have been very transparent with all of you. You can expect that from me.
11/21/2008
Epiphora Epiphora
We should all post questions we have in this thread. And hopefully someone from Eden will answer them. I want to know,

1. Why was a Google spreadsheet deemed the best way to handle this?
2. (Like I asked in the other, now closed forum) Was the spreadsheet locked? If not, why? If so, how?
3. How was it only live for 10 minutes when it had all this info about reviewers/affiliates in it? I don't understand that.
11/21/2008
Victoria Victoria
Quote:
Originally posted by Dragon
LOL. Glad to see at least one joke here! Talk about a rough start huh? My email is exploding. My daughter is supposed to be twenty minutes away three minutes from now.

I'm not worried about you, Victoria. I hope that Eden in general ...
If we were all in a bar right now, this round would be on me!
11/21/2008
Epiphora Epiphora
Quote:
Originally posted by Victoria
Nooo...it's not insomnia - it's just me trying to fix not only this problem but also catch up and develop important areas. I inherited a mess and I'm in workaholic mode. However, my loss of sleep will be everyone's gain because my ...
You have been wonderful.
11/21/2008
Victoria Victoria
Quote:
Originally posted by Epiphora
You have been wonderful.
Thanks...it means a lot to me!
11/21/2008
Epiphora Epiphora
Quote:
Originally posted by Victoria
If we were all in a bar right now, this round would be on me!
That would be kind of awesome. If we could all be in a bar at the same time.
11/21/2008
Snappy Snappy
I've taken down the reviews that I generously gave to Eden Fantasys without having received a free product. I can't support them with free content in good conscience anymore. I don't think that Eden Fantasys is "fair trade".
11/21/2008
Dragon Dragon
40 minute drive and one candy bar later...

I'm sorry to see Snappy take her stuff down. Perhaps when this is resolved, she'll reconsider. Other communication I've received has indicated that some people will not consider Eden as a store. I'm waiting to find out the answers, and I would like to see others do so as well.

I'll buy a drink for Victoria, and see if I can make her blush too! I hate to tell you, but I think that "mess" may be part of Eden sometimes.

I want to try to keep this thread constructive for everyone. For that reason, perhaps it is better to have closed one of the thread's. It was very complicated.

I do not hold Victoria responsible for this mess. I don't know if she was even the employee following the link, and I would consider it irrelevant. New employees get a certain amount of training, supervision, and guidance. Nor is she responsible for fixing it by herself. She does not set policies for all of Eden, and probably at this point in time does not even know all the procedures in place.

Some other folks need to get on the forum. Soon. (OK. I know it's Friday night and I was going to write a sex review.)

We should very early in the work week.
1. What type of answers will be forthcoming.
2. When they will be forthcoming.
3. If they will be in email or forum.
4. If policies are still being adjusted as a result of this.

(Anything else they feel necessary to rebuild trust.)
11/21/2008
Snappy Snappy
I'm fresh out of trust.
11/21/2008
Miss Cinnamon Miss Cinnamon
Wow... I received your PM, Devilbluedress, and I was like "huh? what's going on? why is DBD upset?" And then I read some of the posts... and then I read some blogs... and I spent the past hour sitting in an empty classroom staring horrified at my monitor.

While I am glad that this was fixed... it was just a big reality check for me. How "polished" a website looks (which is what I really like about EF... great community and a great interface) has nothing to do with how safe it really is. I was actually considering doing the whole blogging thing for EF, but now I'm too scared to put myself on EF's payroll (it was the "blog for pay" bloggers who were on that spreadsheet right? I'm still fuzzy on details--correct me if I'm wrong, thanks!)

I am just a student now, but I know that more and more big companies pay people to research potential hires by having their researchers look at not just the potential hires' Facebooks, but also do thorough searches on them through search engine caches. Even if that Google Doc was up for only 10 minutes, it could be logged in a cache somewhere and someone could find it... I know that it was accident, but so are automobile crashes, to be quite frank. No one "did it intentionally" but many people are still harmed by it.

I wish EF would send out an email to ALL affiliates to let them know exactly what happened so that I do not have to hunt around on forums and blogs to find out what the fuss is all about. I want to be prepared for the next big privacy leak that happens because they DO happen. I feel almost like EF is trying to hush things up. I want this on EF's blog. I want an apology to everyone who, like me, had a truly petrifying moment when they thought that their private information had been let out onto the Web. Even though I was not on that list (very thankful), I am aware that a few people had their real names and addresses on that spreadsheet. What is being done in terms of damage control?

In the pink-- thank you for your work!!! We are sorry you had to inherit all these problems just days after you became our new Review Program Manager and appreciate all that you are doing.
11/21/2008
Miss Cinnamon Miss Cinnamon
on another note, EF's motto, "The sex shop I trust", is now ironic to me.

I am willing to stay with EF for a little longer and see how they handle this issue. However, I am going to be very careful with the information I share with them! Rebuilding trust is a difficult thing, but I'm willing to give EF another chance.
11/21/2008
Victoria Victoria
I have NEWS: The new procedures to safeguard all company information will be announced Monday/Tuesday. The boss is drafting the plan over the weekend. Just got the email and thought you’d all like to know. (Yes, he and I are still working at nearly 11pm Friday night…told ya, we take this seriously!) So expect an announcement hopefully on Tuesday.
11/21/2008
~Storm ~Storm
Well, I got "the letter" but nowhere in it did it say if I was or was not one of the 60 people. It was a canned letter, pretty much like the original forum post, and was missing the vital information. I emailed EF 3 hours ago, and while there seems to be time for EF to post here, there was no time to reply to my one question (at the moment) which was whether or not I was on the list that got out. I ASSUME I was because I got the letter.

So... still waiting....
11/21/2008
Victoria Victoria
Quote:
Originally posted by ~Storm
Well, I got "the letter" but nowhere in it did it say if I was or was not one of the 60 people. It was a canned letter, pretty much like the original forum post, and was missing the vital information. I emailed EF 3 hours ago, and while ...
I check the partner email and my personal email but I am NOT the PR person. His name is Drew and that letter via email came from him. If you got that email, you were on the list. Drew stopped working at 5pm today, so I expect he hasn't seen your email. I cannot verify anything about the list because the supreme irony is, even though I've apologized profusely, I have never seen the list! Never had access to it...nothin. So I implore you to wait for a reply on Monday and understand that you are not being ignored - it's just after business hours. I, however, work long hours by choice. Please understand. Thanks!
11/21/2008
Oggins Oggins
This is a great thread Devilbluedress, thanks! Maybe we can get some answers here especially since the other threads have been taken down. I'm one of those lucky people that wouldn't be too adversely affected by my private information being leaked, as far as losing a job and all. I'm thankful I wasn't on the list just the same because I do have three kids at home....so while I'm not too concerned about someone stalking me (ex marine husband and all) I'm more concerned about them. Yeah, maybe I've watched too many Dateline specials but, I don't even let my kids on the computer alone. So, to think that my information could be handled so.....inefficiently.. .... scares the hell out of me. It's not my own safety here...... It's my familys. I'm not really sure where to go from here. I'm willing to give eden the chance to make amends but at the same time I can't help but wonder if I will be on the next list.... I don't want to be on any list so I want to know what eden has done to prevent this in the future and if our credit card information is being handled in a much safer manner than this blogger list was. I too feel as though eden is very open to hackers at this point and that bothers me severely! That is one thing that I truly believed from eden was that our privacy was very important to them. I just hope it has recently became much more important than it was before. How can I know for sure that it is? I'm truly at a loss......

Thanks for helping to try and clear all of this up Victoria! I really feel for you! =)
11/21/2008
Total posts: 63
Unique posters: 17