The matter is not resolved!

Thanks so much to whoever took my reviews down toute suite. I appreciate your good will very much. ; )

Ladies and gentlemen...I'm callin it a night - so I won't see any responses until at least tomorrow. Have a good night!

DBD, you are still asking some good questions.

Victoria, I think your answers are more what we want to hear. Still, I think it would be nice if the boss stepped up, too because I know this is not your fault and you have to pick up not only with dealing with this issue but just the every day operations of the review program.

Thanks for starting this - i have been really concerned since discovering there was a breach of security - i really want to be reassured that this is a safe place - thanks

I was an unfortunate victim of an innocent major university security breech but I was one of 1500. The university provided additional security to their site and even offered a paid financial watchdog program.

My point is that communication is the key...shutting down or avoidance is unacceptable. I believe that In The Pink is doing the best she can...she is new and only one person but the entire EF organization has to be part of the resolution. Unfortunately there have been too many abrupt changes as of late with little or no continuity. Looking forward to the promised response and solution next week.

I use sex toys to help relieve my stress and I don't need another stresser in my life!

One of the reviewers that communicated with me via email received an email from Eden notifying them of the security breach. At my request, she sent me a copy of it.

I'm dismayed, disgusted and angry.

If I understand this situation correctly
- You were notified that you were/were not on this document if you SENT an email request because you found out through the forum or word of mouth. (I personally did, and received a very prompt response.)
- You were notified by email if you were actually on this document in any form.

The copy of the email that this particular reviewer sent to me- (which I did not receive!)
1. Does not explicitly indicate that she was actually on the document
2. Is similar to the initial blog post, with some additional details
3. Gives a fairly lame excuse that the initial document was corrupted in the process of being made public or being removed making it difficult to contact people. (That makes perfect sense when an email got a prompt response.)

I've asked her permission to publish the letter.

If I've missed something in my understanding.... Clarification would be most welcome!

Victoria has done a great job dealing with people on the forum, but at this point I think a few others need to step in with a statement. Even if briefly.

In light of this situation, I think everyone who is an affiliate should have been e-mailed and perhaps an additional e-mail should have been sent to those who were specifically affected. This is something all affiliates should have been made aware of and not just simply through the forums. Furthermore, it should have been explained clearly to those who were affected -why- they were receiving an e-mail.

I'm still trying to digest all of this...what a shame. I love EF's and put my trust into them, but it's hard to believe that this could happen. i hope things are resolved soon.

I received the "letter" yesterday afternoon. I'm the one DBD is referring to in her previous post. The first letter I got was a "canned" response, similar to the original forum post. I sent back a one line email asking if I was to assume I was on the "list" that got out and today I received a note from Drew apologizing and confirming that I was indeed, on the list.

I'm not AS concerned about the list (although not happy because it carries many other implications attached to it) as I am about the way it has been handled. I think getting a canned response in an email yesterday was wrong. It felt "sneaky", like by not mentioning it directly in the first email, they were somehow covering their asses.

I don't blame either Victoria or Drew for this fiasco; they had nothing to do with it. But it does make me question the "owner", who leaves the fallen pieces to the two newest members of the team.

But you know, I rarely read this forum, and if I had not gone to another blog and then come here, I would never have known. Would the letter have gone out if everyone hadn't pushed for it?

This is the letter sent out for "notification" to the affected people. I also found out that Drew is also new this week. Fred where are you?

Dear Community Members,
>
> It was brought to our attention that an unintentional privacy breach at
> EdenFantasys occurred on Wednesday evening. A document was accidentally made
> public through Google Docs. Eden Fantasys takes full responsibility for this
> action and stresses that this document is no longer public.
>
> This document contained the names, physical addresses, email addresses, and
> reviewer status of 60 individuals. Let us stress that there was no
> information containing or pertaining to financial records or passwords. This
> document was maintained for the purpose of keeping up with all our members
> enrolled in the blogger reviewer program.
>
>
> In our effort to keep up-to-date records and accounts, the document was
> inadvertently made public. This left a URL of the document in a blogger's
> referral log file. It was at this time we became aware of the issue and
> deleted all personal information that had been unintentionally made public.
> The document has since been removed from Google Docs completely and as a
> further precaution, Google Docs will no longer be used by Eden Fantasys.
>
>
> Eden Fantasys places the utmost value on the privacy of its members,
> contributors, reviewers and customers. We would never intentionally or
> knowingly distribute any private information through public domain, be it
> via the web or any other channels.
>
>
>
> Many of you may be wondering why it has taken us so long to contact you.
> This is due to the amount of time needed to reconstitute the original
> document, which had been corrupted in the process of being made public. We
> offer our sincerest apologies for this delay; it has been our intention from
> the beginning to contact each and every one of you. However, due to the
> status of the document, it took more time than we realized to relocate all
> pertinent contact information.
>
> All of us at EdenFantasys take full responsibility for this unfortunate
> incident, and we are taking all necessary steps to ensure that it does not
> happen again. We would like to offer our most sincere apologies to everyone
> who has been affected by this situation. Furthermore, we also understand
> that some of you may wish to discontinue your association with EdenFantasys.
> If this is your wish, then please let us know, and we will work with all due
> diligence to remove you from our records and mailing list, as well as your
> on-site profile.
>
>
>
> We would also like to extend our gratitude to all our community members,
> whether you choose to continue with us or not. Your hard work, dedication,
> and trust are greatly appreciated by us all. We will strive to regain the
> trust of those who wish to continue their relationship with us, as well as
> those who choose to not to. We will rededicate ourselves to making
> EdenFantasys a safe, welcoming community that listens to the needs of its
> members.
>
>
>
> This has been a deeply humbling experience for all of us at EdenFantasys.
> Once again, we apologize to all of you.
>
>
>
>
> Sincerely

{signature removed for privacy}

I was not one of the people that was affected with information being released about me. I'm just a reviewer and have never received any free toys from EF but have spent hundreds of dollars with EF. EF being a business, anyone who has spent any amount of money with EF should be notified about what has happened instead of having to find out on their own. Being in business EF had better listen to what their customers are saying and treat them as customers and give them answers to the questions that are being asked. Instead of just a few at EF which are doing a great of trying to get this resolved it needs to be company wide because it could affect effect every employee.

When you register with EF you have to enter an e-mail everyone should have been e-mailed instead of playing this one out on the forum post or on a blog as has been done. I have the same questions as everybody else so I won't go their. I'm watching this very close as I'm sure many others are. With 56 pages of reviewers listed on the web site you have only heard from a select few who are the major ones.

How you handle this could affect the future of EF. All the employees of EF need to be involved in the decisions being made and what is in the best interest of the company and its customers. Fred I think if you care about your company and its employees the final statement need to come from you and you need to think very carefully about what is said. The longer it drags on the worse it will be for EF and its customers.

DBD THANK YOU and every one else for their concern hopefully this will get resolved very soon.

That email sounds good, EXCEPT for the fact that it doesn't say "you were one of those people"! I'd really like an explanation for THAT.

As many others have said, I also agree that EVERYONE should have been notified via email. It would have been nice to hear "hard work, dedication, and trust are greatly appreciated by us all." Instead only the people on the list got this letter and the rest of the community... well, apparently doesn't matter enough to notify.

One question that is coming up in several places- both forums and private emails.

What exactly was the document that was temporarily released? How were these names related and specifically what was on the document.

I'm not sure that this is appropriate information for Eden to disclose (I'm assuming a legitimate business document), but given that I have heard it as a concern in several places, I'm adding it to the forum. The specifics of what was released should be disclosed to the affected parties only.

"But where are the other 59 who also got the letter? Was anyone else on this forum on the list?"

If I may...
I know that there are a large number of people who are watching only and not actually participating. Waiting is actually productive right now.

I would also bet though that all 60 people are not completely aware of the situation. The letter sent out required a follow up email if you had not been following the forums. Trying to get a "roll call" of who knows is not productive, and some people for obvious reasons may prefer not to identify themselves. They may still be waiting to make decisions about their next actions.

I've taken the lead on this. (Mostly by default when I was pissed, but also because I firmly believe in fixing problems not ignoring them.) If anyone wants to contact me privately to answer Storms question I'd be happy to add that information to the forum.

Fred has started a new post. I'm not sure that everyone has seen it. The link is Security.

He spent some time on his post, and I recommend you read it. He is opening up the lines of communication with a weekly post.

I would love to personally communicate with Fred, but I don't anticipate doing so. He has a business to manage.

I will say that I have been in contact with several people off-forum, and I'm thinking about if I should have any response that is beneficial to everyone.

I emailed Fred to ask if he would be interested in communicating with me. He agreed, for which I'm grateful personally.

I'd also like to say Thanks to everyone who has appreciated this post- both here and privately.

Ok I've been out of the loop for a bit. I'm VERY disappointed for a number of reasons. EF said they had sent out an email to everyone on that list. Apparently they hadn't because I received an email MUCH later AFTER I emailed them with questions of my own. The email was similar to the one Storm received.

Epiphora I agree with you - everyone should have received an email from the get go. HOWEVER the people affected should have received some information promptly and it concerns me that I didn't receive anything until after I was proactive. What if I wasn't? What if there are people on that list still that aren't being notified? When will all the lies stop? I love EF, I enjoy the customer service and the free toys. After the amount of time I've spent reviewing I've yet to receive any expensive toys, (which I have no real gripe against) but also am yet to experience the kind of wonderful personal and caring service I've received at a new sex shop site as a brand new reviewer.

I'm glad the censorship has stopped, that had me annoyed for a long time. No one has answered Epiphora's questions or mine satisfactorily yet. Victoria, I commend you for the time you've put into repairing all the damage done by 'whomever' else. However I'm still waiting for the basic answers.