So, I just received a product for a manufacturer sponsored review, and it broke within 10 minutes of opening it up to use it. I've been messing around with it and can't seem to get this baby going again. Anybody know what the proper protocol is on this? I mean, I can hardly give it a fair shake based on the 5 minutes that it was working. Should I contact the manufacturer before writing the review? Just write a review in the non-extended format and describe what happened?