Defective product/never got refund

Defective product/never got refund

Williams0880 Williams0880
I have called and left messages and have even emailed through the page and have not had any contact back. I purchased a product and recieved it. It didnt work when I opened the box a week later and plugged it in to charge. Wouldnt charge. I called and spoke to a man who said in 3-5 business days I would be refunded the money. I never got refunded. Left messages and still nothing. I need to be refunded back what I paid. I don't appreciate paying for a device that doesnt work and then promised a refund only to never get it. Then to top it off I am brushed off. What is another number other than on this site?
Jan 10, 10:11 pm
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Valdemar Valdemar
Quote:
Originally posted by Williams0880
I have called and left messages and have even emailed through the page and have not had any contact back. I purchased a product and recieved it. It didnt work when I opened the box a week later and plugged it in to charge. Wouldnt charge. I called ...
Dear Williams

I apologize for any inconvenience caused to you!

Please note that we replied to your support ticket the following day after you had submitted it.Please check support ticket #69117

The refund was issued on December 21st. It usually takes up to 5 business days for the funds to be posted back to the account.

Processing time depends on your bank.If that did Not happen, then please make sure to contact your bank for assistance.

Should you have any other questions, please don't hesitate to get in touch with us!

Kind Regards
Vlad
Jan 11, 11:45 am
Williams0880 Williams0880
Thank you so much! I got in touch with a representative today that confirmed that. I appreciate your quick response and taking care of the refund. Sorry for the confusion.
Jan 11, 3:10 pm
Total posts: 3
Unique posters: 2