The New Intimacy

Incorrect Info on Product Page

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Contributor: lexical lexical
Related to: 
Slim smooth delight
The Slim Smooth Delight product page says that it takes 2 AA batteries and has a dial base, when it actually takes 2 AAA batteries and has push button controls.

What should we do when product page information is incorrect? Submit a support ticket?
07/18/2011
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Contributor: Kindred Kindred
I believe in the past we have been asked to submit a support ticket when we find incorrect information on the product page.
07/18/2011
Contributor: Jul!a Jul!a
Yes, please submit a support ticket to let us know
07/18/2011
Contributor: lexical lexical
Thanks, you two! Will do.

Everyone's gonna be real sick of hearing from me...I've got at least two outstanding support tickets that no one's responded to yet
07/19/2011
Contributor: Jul!a Jul!a
I'm sorry they haven't been answered yet

What matters is that the customer is able to ask the questions that they need and get their answers. So don't feel bad about having a bunch of support tickets in
07/19/2011
Contributor: Antipova Antipova
Quote:
Originally posted by Jul!a
I'm sorry they haven't been answered yet

What matters is that the customer is able to ask the questions that they need and get their answers. So don't feel bad about having a bunch of support tickets in
I always hope that they respond to questions about orders, and other pressing concerns first... and then just get to our questions about product page info and stock stuff after all the important stuff is taken care of. I would feel bad if my questions were interrupting anybody's order... but I feel like they must do a pretty good job of sorting that, because the two times I've had questions about my order they responded lightening-fast.
07/19/2011
Contributor: lexical lexical
Quote:
Originally posted by Antipova
I always hope that they respond to questions about orders, and other pressing concerns first... and then just get to our questions about product page info and stock stuff after all the important stuff is taken care of. I would feel bad if my ... more
I'm sure you're right. I have one outstanding about a glitch with the mentor program (my student submitted her second review and it automatically ended the class and *didn't* graduate her...I never even got to look at the review, let alone decide about her graduation!) and one about the EdenTasks program. They actually have already answered my ticket about this item's product page info! I would consider that less pressing than the botched mentor class...LOL

Oh well Gotta try to be patient...not one of my strong suits.
07/19/2011
Contributor: Jaimes Jaimes
I got both of your tickets in my inbox this morning, and both are already handled! Since we're only here 9-5 EST, M-F we kindly ask for 24 hours to respond. I appreciate your catching the error, and the team is already fixing it.
07/19/2011
Contributor: Jaimes Jaimes
Quote:
Originally posted by lexical
I'm sure you're right. I have one outstanding about a glitch with the mentor program (my student submitted her second review and it automatically ended the class and *didn't* graduate her...I never even got to look at the review, let ... more
The review ticket was passed on to the online team, who handles those programs, so they should be in touch shortly regarding the review.
07/19/2011
Contributor: Antipova Antipova
Quote:
Originally posted by Jaimes
I got both of your tickets in my inbox this morning, and both are already handled! Since we're only here 9-5 EST, M-F we kindly ask for 24 hours to respond. I appreciate your catching the error, and the team is already fixing it.
Thanks for always answering everything quickly and accurately Jaimes (and the rest of your team!)
07/19/2011
Contributor: lexical lexical
Thanks, Jaimes! It's helpful to know your hours. That makes it much easier to understand the time frame that it takes you guys to respond.

I appreciate all your help
07/19/2011
Contributor: ~LaUr3n~ ~LaUr3n~
It also says it glows in the dark... mine totally does not.
08/11/2011
Contributor: lexical lexical
Quote:
Originally posted by ~LaUr3n~
It also says it glows in the dark... mine totally does not.
Hey, mine doesn't either! lol
08/11/2011
Contributor: Naughty Little Fox Naughty Little Fox
Quote:
Originally posted by lexical
Hey, mine doesn't either! lol
It's only the button at the bottom that glows in the dark. I was confused about that too!
08/12/2011