Return Policy

Your satisfaction isn’t optional — it’s our promise.

Whether something arrived broken, didn’t quite hit the spot, or got returned to sender, we’re here to make it right, with discretion and care.

➢ 100% Satisfaction Promise


Not happy with your item? Return it within 30 days for store credit — no questions asked.


  • For health and hygiene reasons, opened items are not eligible for return.
  • Customers cover return shipping.

➢ Undeliverable Packages


Any hiccups with delivery: incorrect shipping address, failed delivery attempts, refusal to accept, or being unclaimed at the pickup location?


Don’t worry, we are here to help!


  • We’ll issue store credit for the returned items once they arrive back at our warehouse.
  • Want it shipped again? We can do that! Just cover the new shipping fee.

➢ My order arrived broken — what do I do?


We're so sorry! That’s not the experience we want you to have.


If your item was damaged in transit, just let us know within 30 days of receiving your order, and we’ll send a replacement, free of charge.


➢ What if my toy stops working?


All EdenFantasys products are backed by a 90-day warranty. If your item suddenly stops working or malfunctions, let us know — we’ll arrange a replacement that works as hard as you do 😉


We’re just a click away. No scripts. Just real people who care about making things right.
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