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Mona 2 Sound Question

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Contributor: PropertyOfPotter PropertyOfPotter
I've done some scanning, though not much, but I can't find an answer to my question.

On the lower settings, my Mona 2 makes a chattering sound, but immediately stops when you increase the power level. Is this normal, or is something wrong with the one I received?

The sound is loud enough to be heard from a few feet away, and I'm wondering if it's defective or if it's a normal sound. Any feedback is appreciated!
06/17/2013
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Contributor: SourAppleMartini SourAppleMartini
I am yet to receive my Mona 2, but I have definitely seen some comments about it rattling. Here is one below, but there should be more if you look around.

link
06/18/2013
Contributor: Candice Candice
(LELO)
Hi PropertyOfPotter,

We're sorry to hear about your MONA 2. All LELO products are checked for sound (db) during the production process, and we require all products to operate below 50 db.

One key question is whether this sound has developed over time, or was it always there? Was the unit ever dropped? If yes, on what kind of floor was it dropped on? Carpet, wood, or tiles?

If this sound is getting louder even while on higher settings -- without it being dropped -- we would suggest you contact LELO Customer Care at customercare@lelo.com for further information regarding this issue.

Hopefully we can get this resolved as soon as possible.
06/27/2013
Contributor: PropertyOfPotter PropertyOfPotter
Quote:
Originally posted by Candice
Hi PropertyOfPotter,

We're sorry to hear about your MONA 2. All LELO products are checked for sound (db) during the production process, and we require all products to operate below 50 db.

One key question is whether this sound has ... more
It hasn't been dropped since I've owned it, and it's only loud and rattling on the lower settings. The rattling stops on the more powerful settings. I just wasn't sure if this was normal or if I should be concerned.
06/28/2013
Contributor: LooseyGoose LooseyGoose
Mine does the exact same thing! Has done it since I took it out of the package.
06/28/2013
Contributor: wicked48 wicked48
I've had my Mona 2 for two months and it doesn't chatter on the lower settings.
06/28/2013
Contributor: TJax TJax
Had no idea Lelo had a maximum sound requirement. 50db is very quiet, and an admirable level to shoot for.
06/30/2013
Contributor: Taylor Taylor
I've had mine for several months and mine doesn't have this problem.
06/30/2013
Contributor: chicmichiw chicmichiw
Quote:
Originally posted by PropertyOfPotter
I've done some scanning, though not much, but I can't find an answer to my question.

On the lower settings, my Mona 2 makes a chattering sound, but immediately stops when you increase the power level. Is this normal, or is something ... more
Mine doesn't do this at all!
06/30/2013
Contributor: PropertyOfPotter PropertyOfPotter
So, it seems as though I should get a replacement?
06/30/2013
Contributor: Candice Candice
(LELO)
Quote:
Originally posted by PropertyOfPotter
So, it seems as though I should get a replacement?
Go ahead and contact LELO Customer Care at customercare@lelo.com and they will help you from here, and make sure you tell them you have been speaking with Candice on the Eden Fantasy forums.
06/30/2013