Wrong item shipped

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Wrong item shipped

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Contributor: Lisset Finnien Lisset Finnien
Good morning !
I received an order a few weeks ago that had a gift bag in it. I didn’t order this gift bag for $44. I called 3 times to try and settle this issue. I was told that an email would be sent on the “how-to” of returning it but I never received it. ( or I simply can’t find it. I would like to return this item. Please can you help me? Lisset Finnien
09/09/2018
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Contributor: GingerAnn GingerAnn
Quote:
Originally posted by Lisset Finnien
Good morning !
I received an order a few weeks ago that had a gift bag in it. I didn’t order this gift bag for $44. I called 3 times to try and settle this issue. I was told that an email would be sent on the “how-to” of returning it but I ... more
I'm really sorry for this mistake with your order
There was an email sent to you, however, it seems that something went wrong

So a new email has just been sent to your gmail account. The subject of this email is: "Wrong item shipped." If you do not see it in your inbox, then please make sure to check your spam folder as well.
09/10/2018
Contributor: Lisset Finnien Lisset Finnien
Quote:
Originally posted by GingerAnn
I'm really sorry for this mistake with your order
There was an email sent to you, however, it seems that something went wrong

So a new email has just been sent to your gmail account. The subject of this email is: "Wrong item ... more
Thank you for your quick response! I found the email...I will take a pic of the gift bag and contents and send it tonight after I get home from work. Laura
09/10/2018
Contributor: Lisset Finnien Lisset Finnien
Good afternoon,

(I thought I had already sent this but it looks like I didn’t, sorry about the delay. )

I tried to upload the picture I took of the gift bag but it just loads this “ https:// “ etc etc etc. do you get the picture on your end? If not I will try and figure out how to send the actual image again.



Maybe I have to use my regular laptop computer instead of my iPad to send pictures? I will try again with my laptop tonight and see.
Thank you for your help, Lisset
09/11/2018
Contributor: Lisset Finnien Lisset Finnien
Quote:
Originally posted by Lisset Finnien
Good afternoon,

(I thought I had already sent this but it looks like I didn’t, sorry about the delay. )

I tried to upload the picture I took of the gift bag but it just loads this “ https:// “ etc etc etc. do you get the picture on ... more
I would be more then happy, if possible, to return this gift bag either Thursday or Friday in exchange for an Eden’s gift card. I simply would not have ordered a gift bag as I have, unfortunately, no one to gift it to I’m sorry for any inconvenience and confusion. Lisset
09/11/2018
Contributor: GingerAnn GingerAnn
Quote:
Originally posted by Lisset Finnien
I would be more then happy, if possible, to return this gift bag either Thursday or Friday in exchange for an Eden’s gift card. I simply would not have ordered a gift bag as I have, unfortunately, no one to gift it to I’m sorry for any ... more
Dear Lisset!
Another email has just been sent to you. We kindly ask you to reply and keep the communication into the email thread, given that, according to our privacy policy, we cannot mention/disclose any of your personal/private information on the website, therefore we won't be able to assist you properly.

Looking forward to being of help to you!
09/13/2018
Contributor: Lisset Finnien Lisset Finnien
Quote:
Originally posted by GingerAnn
Dear Lisset!
Another email has just been sent to you. We kindly ask you to reply and keep the communication into the email thread, given that, according to our privacy policy, we cannot mention/disclose any of your personal/private information on ... more
Good morning,
I apologize if I sent something incorrectly., I simply don’t understand these things. Is this the correct “email thread?” I will wait for your reply before I mail anything else just to make sure.
I understand the privacy issue. Again, I’m sorry.
Lisset'
09/13/2018
Contributor: GingerAnn GingerAnn
Quote:
Originally posted by Lisset Finnien
Good morning,
I apologize if I sent something incorrectly., I simply don’t understand these things. Is this the correct “email thread?” I will wait for your reply before I mail anything else just to make sure.
I understand the ... more
Dear Lisset,
No worries, we'll figure it out together. The "correct" email thread would be the one in your email, where you check your mail. Here is a forum thread, which is open to everyone one site. That is why we're asking you to keep the communication in the email, where no one but you and me can read those emails. Please, answer our email letter you have in your inbox on gmail.com and we'll proceed to resolve the problem there.

Hope you're having a marvelous day!
09/14/2018
Contributor: Lisset Finnien Lisset Finnien
Quote:
Originally posted by GingerAnn
Dear Lisset,
No worries, we'll figure it out together. The "correct" email thread would be the one in your email, where you check your mail. Here is a forum thread, which is open to everyone one site. That is why we're asking ... more
Good morning GingerAnn. ( love that name by the way ), I answered the email thread. Thank you for your help. Lisset
09/14/2018
Contributor: GingerAnn GingerAnn
Quote:
Originally posted by Lisset Finnien
Good morning GingerAnn. ( love that name by the way ), I answered the email thread. Thank you for your help. Lisset
I'm so happy we are back on track
09/17/2018