Hi,
I have never ordered something from a US shop, only from eBay or Amazon.com (and for some reason I was never confronted with issues such as customs and surcharge, or parcels withheld). I was wondering what the procedures are when ordering from EF and have the good shipped to Europe. Will the parcel automatically go through/be inspected by customs. I know that the surcharges can be quite high, how does that work? Will the parcel still be delivered or do I have to get it at customs?
Sorry to ask, but I read some confusing forum threads on this topic and now I am kinda lost. less

Hello, Salya!

I'd be happy to answer some of these for you.

When checking out, on the first check out page, make sure you notate the "International Shipping" rate, this will usually be $25.00. Proceed from there to submit your order!

Customs will not inspect the packages, usually they only review the paperwork we ship to them. However, every office behaves differently. I highly suggest you contact your local custom's office for their protocol in accepting international orders. This can sometimes illuminate information on any additional fees or surcharges, pricing which we cannot predict.

Parcels will be held with customs for you to pick up, and this information will be updated in your tracking information. To receive your tracking number, make sure you provide your email address at the end of the order.

Before placing an order, do these two things:

1) Check with your local customs office on their international delivery protocols and pricing/surcharges.

2) Review the "International Shipping" section of our Shipping Policy.

I hope this helps clear things up a little! less

Free assignments that get free shipping will still be at least $25 when shipped internationally, correct? I am leaving tomorrow for study abroad in Australia and want to still review for EF, but I can't afford all the extra shipping and stuff so I'm not sure what to do. I will be there for a few months so I don't want to become an inactive reviewer. less

Hello, Salya!

I'd be happy to answer some of these for you.

When checking out, on the first check out page, make sure you notate the "International Shipping" rate, this will usually be $25.00. Proceed from there to submit your order!

Customs will not inspect the packages, usually they only review the paperwork we ship to them. However, every office behaves differently. I highly suggest you contact your local custom's office for their protocol in accepting international orders. This can sometimes illuminate information on any additional fees or surcharges, pricing which we cannot predict.

Parcels will be held with customs for you to pick up, and this information will be updated in your tracking information. To receive your tracking number, make sure you provide your email address at the end of the order.

Before placing an order, do these two things:

1) Check with your local customs office on their international delivery protocols and pricing/surcharges.

2) Review the "International Shipping" section of our Shipping Policy.

I hope this helps clear things up a little! less