The New Intimacy

Canada - East Coast Shipping? (UPS via Purolator?)

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Contributor: BexvanKoot BexvanKoot
Hey folks! I'm a Canadian EF'er and have just recently relocated to Nova Scotia. Having ordered a dozen times or so to Ontario, I have received plenty of packages via UPS without having to pay any kind of tax or brokerage fee.

This time, however, not only was I surprised with a $20 brokerage fee at the door, but even weirder, the truck delivering the package was from Purolator, even though the brokerage bill came from UPS. On the receipt, it says that the "Importer" was some third party company:

B2C Online Buyer
900 Hanwell Rd
Fredericton, New Brunswick

Are there any other EF customers in Nova Scotia who have experienced this same strange delivery system? I have a feeling I will be ordering my items to my home back in Ontario from now on, but just want to see if this is normal for the East Coast... Thoughts?

Does it make sense to pay the extra $10 to ship by USPS to Canada Post in order to avoid the brokerage fees?
02/13/2012
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Contributor: Jul!a Jul!a
I'm not entirely sure. You could always submit a support ticket or call customer service to ask their opinion as well.
02/13/2012
Contributor: A.Mari A.Mari
Quote:
Originally posted by BexvanKoot
Hey folks! I'm a Canadian EF'er and have just recently relocated to Nova Scotia. Having ordered a dozen times or so to Ontario, I have received plenty of packages via UPS without having to pay any kind of tax or brokerage fee.

This ... more
I'm in Ontario and I've been hit with the brokerage fees from UPS. I've read that someone else got a package from Purolator, I think they said it was because there isn't a UPS station nearby or something like that (don't exactly remember), so Puro. delivered. I'm not sure why the import info is from New Brunswick :S

At the moment you can't select USPS from the EF checkout for Canadian orders, but they will be adding the option soon. You could send a support ticket & ask them to ship it via USPS for you. Here is another thread where you can read more info on the situation Link
02/13/2012
Contributor: Dreaus Dreaus
I have done a lot of purchasing from eBay and others from the US, and I have always asked the items to be shipped with USPS, becaus unless it's over $100 or so there will be no duty. I'm really excited for USPS to be offered to Canadians with EF.
02/13/2012
Contributor: Jobthingy Jobthingy
Quote:
Originally posted by BexvanKoot
Hey folks! I'm a Canadian EF'er and have just recently relocated to Nova Scotia. Having ordered a dozen times or so to Ontario, I have received plenty of packages via UPS without having to pay any kind of tax or brokerage fee.

This ... more
I dont know about the Purolator part. But I do know that for the last few months, all us Canucks have been slapped with brokerage fees. There is a thread about it somewhere.

I did notice that a parcel that shipped today for me was sent USPS
02/24/2012
Contributor: loveshocks loveshocks
Quote:
Originally posted by BexvanKoot
Hey folks! I'm a Canadian EF'er and have just recently relocated to Nova Scotia. Having ordered a dozen times or so to Ontario, I have received plenty of packages via UPS without having to pay any kind of tax or brokerage fee.

This ... more
I got a package back in January that had the same 3rd party brokerage company listed. I think UPS uses them to 'import' items instead of doing it themselves, helping them to justify the costs. Only, the scanning for my item never went to NB, but through customs in BC.

I had a pretty hefty brokerage fee, compared to the value of my package, and I talked to EF about it and got it taken care of. Keep in mind that I was only charged brokerage fees (that UPS slaps on), not normal customs (you can get hit with customs/duties with either UPS or USPS).
03/26/2012