The New Intimacy

How long does it usually take to get a response on a support ticket?

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Contributor: Sissy Sissy
Sissy
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Sissy
I really need a response but I can't call them at the moment.. anyone know how long it takes?
07/17/2012
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Contributor: Woman China Woman China
Quote:
Originally posted by Sissy
I really need a response but I can't call them at the moment.. anyone know how long it takes?
Depends on your time zones. For me, the earliest I've ever received a message back on a support ticket is twelve hours, but it has been known to take up to seventy-two hours.

Times zones are a pain in the rear.

If you live in North America, I have heard they get back to you within the working day.
07/17/2012
Contributor: Kissy Kissy
For me I would say it has been anywhere from 1-3 days.
07/17/2012
Contributor: Gracie Gracie
Usally within 24 hours. Exceptions would be holidays and weekends.
07/17/2012
Contributor: Ansley Ansley
Customer service is working through the tickets as quickly as they can, if the issue is time sensitive please try to call during business hours and they will address the issue immediately.
07/17/2012