It sure is!
But there wasn't any reason to change that shipping so I don't think it's something to do with the move.
The snail mail also means owed reviews are likely to be over due regularly.

It's kinda hard to stay positive. Is there anywhere you have seen where we were told there would be big shipping changes??

Both my porn dvds were out of stock as well as the coohcy protrection - which is still out of stock. So my last order is coming in 3 stages!

Ya know it takes 3 days for my order JUST to get to Florida! Think it's taken by turtles...lol. And I can't track it once it's in the state to be flown out.

So it's been over a week so far since the first of my order was sent. SIGH.

I know here in AU, if a company is slow or the shipping takes forever - I shop elsewhere.

Think I have some thinking to do. less

I can understand delays with the DVDs and things like that. I know just moving household stuff if a hell of a job that I hate doing. I wouldn't want to move a business!

But I don't understand why the shipping was fiddled with when it worked well and kept (especially overseas) customers happy. I really think it's Liberators doing and I blame them!


Damn - double and triple prices for Liberator shipping is insane. If they pull that here, Eden is going to lose business and the merge or sale to Liberator will end up being a big mistake. I'd hate to see Eden fail 'if' it's in the wrong hands.

I don't fully understand the sale when Eden was doing well - going by what an article said. If I owned Eden and I was raking in that much in profit, there's no way in hell I would sell.

Is anyone else in Canada or overseas concerned about getting ya packages with this different shipping - due to the lack of insurance coverage that courier offered? It worries me.

Redboxbaby - Did you receive courier shipping to Canada or did they just send another US form?

I know insured airmail for small and light weight items from US start in the $20 range for shipping.
There's no way it would be worth it to insure the large orders I get at times. Would be cheaper to just shop at home.

I'd just LOVE to see shipping go back to the way it was. less

Alaska is still in the US, but it is not considered within the continent (even though we are connected!), so we fall into the overseas category for shipping sometimes. Most companies will not ship anything to us unless it is 2-Day United Parcel Service (UPS). It costs exactly the same, however to ship USPS Priority flat rate to Alaska as it does everywhere else in the US. That is by far a much cheaper, greener, and fair rate. I hope that still remains an option for us. less

I can understand delays with the DVDs and things like that. I know just moving household stuff if a hell of a job that I hate doing. I wouldn't want to move a business!

But I don't understand why the shipping was fiddled with when it worked well and kept (especially overseas) customers happy. I really think it's Liberators doing and I blame them!


Damn - double and triple prices for Liberator shipping is insane. If they pull that here, Eden is going to lose business and the merge or sale to Liberator will end up being a big mistake. I'd hate to see Eden fail 'if' it's in the wrong hands.

I don't fully understand the sale when Eden was doing well - going by what an article said. If I owned Eden and I was raking in that much in profit, there's no way in hell I would sell.

Is anyone else in Canada or overseas concerned about getting ya packages with this different shipping - due to the lack of insurance coverage that courier offered? It worries me.

Redboxbaby - Did you receive courier shipping to Canada or did they just send another US form?

I know insured airmail for small and light weight items from US start in the $20 range for shipping.
There's no way it would be worth it to insure the large orders I get at times. Would be cheaper to just shop at home.

I'd just LOVE to see shipping go back to the way it was. less

Hello everyone,

I'm very sorry about the delays and lack of communication - it hasn't been an easy time for Eden, but I'm happy to tell you that everything is completely back on track now - no more shipping delays and our customer service representatives are handling the support tickets in a timely manner.
As far as shipping, Eden's policies and prices have not changed. Shellz31, please message me your order number so I can check what happened with your order.

Thank you for all your patience and please don't worry, Eden will be changing only for the better less

Hello everyone,

I'm very sorry about the delays and lack of communication - it hasn't been an easy time for Eden, but I'm happy to tell you that everything is completely back on track now - no more shipping delays and our customer service representatives are handling the support tickets in a timely manner.
As far as shipping, Eden's policies and prices have not changed. Shellz31, please message me your order number so I can check what happened with your order.

Thank you for all your patience and please don't worry, Eden will be changing only for the better less

I don't know about others but so far I'm not happy with things since the merge!
For one, overseas orders use to always ship via courier so they would arrive within 5 - 7 days. Plus, with a courier you have peace of mind that you're package is taken care of.

Now, my packages are being sent via USPS which takes a hell of a lot longer and if my package doesn't get to me - who is going to be out of pocket???????????
If there's no coverage, I won't be buying here any more because I don't have money to waste if thieves in the postal services take a fancy to my packages!

Plus it took a week to get notified that my last package was only partially being sent cause the other item were out of stock. So it could end up taking 3+ weeks from when placing the order to getting any of it.
I totally understand things go out of stock but a week to even send the items that were in stock.....

I believe the porn club discussion will have been and gone before I see the DVDs arrive because of the shitty postage now. Or is that a way to limit the club members....

If all the originals are still in charge of the 'Eden' site, why the sucky changes????????

These changes were what I feared with another company taking over. I use to love Eden and the way it worked. I'm gonna miss that! less

I feel for you all with all the shipping delays. I'm in the same boat and I'm sure there's a lot of us with the same issues. It took over 2 weeks for EF to reach the shipping stage for just 2 out of the 14 items from my order and the rest are on now on backorder.



We really can't do anything but have patience and give them time to cope with all the huge changes that have taken place at the company in the last few weeks. I just hope this doesn't hurt the reputation of the company because they are easily the best site of its kind on the net. less

Honestly, I don't blame EF, I blame the USPS. It's a lot slower than the postal service in other countries. After exchanging packages with friends and family overseas, I'm quite convinced that mail gets across the Pacific via inflatable raft, captained by one guy who has to paddle with his hands.



That being said, my domestic order came very quickly, but I think the USPS only ships overseas periodically. I've figured out that the USPS delivers mail to the UK, for example, about every 10-14 days (or at least, it used to). Sometimes when you mail a package, you'll be lucky and it will ship out the next day. Other times, you're at the wrong part of the "cycle" and your package has to wait 13 days before leaving the country. less