The New Intimacy

Overseas shipping .. Why DHL carrier is no longer used?

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Contributor: Moein Moein
Hi,
Before one year I made 4 orders and all were shipped by DHL to Middle East.
Now EF replaced DHL by USPS priority service.

I know that EF strategies are confedential, but DHL presents more secure shipping for me.
Is it possible in future that EF gives (overseas buyer) the ability to choose between USPS priority and other Express services?
03/02/2012
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Contributor: Brandon Lee Brandon Lee
Quote:
Originally posted by Moein
Hi,
Before one year I made 4 orders and all were shipped by DHL to Middle East.
Now EF replaced DHL by USPS priority service.

I know that EF strategies are confedential, but DHL presents more secure shipping for me.
Is it possible ... more
It is possible in the future to re-consider using DHL, but they would have to alter their business standards in order for that to work. Right now they have prices, and services that are not competitive with USPS. And in order to keep our prices low we provide USPS the bulk of our business. We want to make each customer as happy as possible and we wish we could provide DHL shipping internationally, but their rates, and inconsistency of those rates that make it a very difficult business model to work with. So we hope to see them change their prices in the future! Have a great day!

Cheers
Brandon
03/02/2012
Contributor: Moein Moein
Quote:
Originally posted by Brandon Lee
It is possible in the future to re-consider using DHL, but they would have to alter their business standards in order for that to work. Right now they have prices, and services that are not competitive with USPS. And in order to keep our prices low ... more
Thanks Brandon

Yes I understand the EF's policy. But a buyer also may wish to have his parcel sent by DHL, FEDEX, ARAMEX, or USPS. Thats what I am asking about, is to give a buyer a chance to select the better service to him even if he is going to pay for the shipping.

USPS priority needs P.O box which is one of the worst choices for me. Also, it takes 1 month from Atlanta to my location. Another important issue is security. By DHL: the inspection will be at Bahrain, if it is rejected then it will be returned to EF. So, buyer will not lose his money and can be replaced by other items. But with USPS no way to return it back by Customs.

For the cost.. there is no much gab between USPS priority and DHL. It is just few $s, but the benefits for buyer by using DHL worth more than these few $s. Its the time, security, and his money.
03/02/2012