What do you do when your review package does not come when it says it should come? The order status says the package should be here on June 1 and now it is June 5 going on the 6th?
#AskEden - What do you do when your package hasn't arrived?
06/05/2012
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Quote:
I freak out. Did you check with the shipping carrier?
Originally posted by
CRAZYSEXYONE
What do you do when your review package does not come when it says it should come? The order status says the package should be here on June 1 and now it is June 5 going on the 6th?
06/05/2012
Yeah, check the tracking and see what has happened. See that it was actually delivered to you -- if not, call the post office and see?
06/06/2012
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will be told what I said above. And they'll wait out to see if you still get your box. If not, then EF sends your package to you all over again. They are awesome! I even had items show up a over a week after the 3-5 delay. I had already received my replacement box. EF will send you a shipping label to return these, if that happens too.
I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything.
I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything.
06/06/2012
Quote:
Perfect answer Beck!
Originally posted by
Beck
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will
...
more
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will be told what I said above. And they'll wait out to see if you still get your box. If not, then EF sends your package to you all over again. They are awesome! I even had items show up a over a week after the 3-5 delay. I had already received my replacement box. EF will send you a shipping label to return these, if that happens too.
I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything. less
I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything. less
#AskEden
06/06/2012
That late, I'd start looking to the carrier and the Eden. Two or three days, check the tracking info (if available) and just wait.
06/06/2012
Yes that happened to me once, my package apparently kept getting put on the wrong truck lol we tracked it as it toured the USA and took the vacation i always wanted haha it did finally make it up i would submit a ticket and let EF see if they can locate it
06/06/2012
Quote:
yeah the post office is no help it it came like three days later
Originally posted by
deltalima
I freak out. Did you check with the shipping carrier?
06/11/2012
Quote:
yeah they didn't change it on the web till the day after they delivered it not liking the this think i am going to spend the extra couple bucks to get it by ups
Originally posted by
nanamondoute
Yeah, check the tracking and see what has happened. See that it was actually delivered to you -- if not, call the post office and see?
06/11/2012
Quote:
Thanks did not know that, i will keep that in mind if it happens again, my post office sucks bad the sad thing about it is that my mail lady is family...lol and i still don't get all my mail on time...lol it cam on the 8th i think
Originally posted by
Beck
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will
...
more
Packages can have a 3-5 delay on them because UPS or USPS holds the right to reserve your package if they want to. So, you might not even be able to get a hold of anyone about it. Submit a support ticket if it hasn't arrived today. Then you will be told what I said above. And they'll wait out to see if you still get your box. If not, then EF sends your package to you all over again. They are awesome! I even had items show up a over a week after the 3-5 delay. I had already received my replacement box. EF will send you a shipping label to return these, if that happens too.
I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything. less
I see your past the 3-5 day hold though. Definitely submit a support ticket. They will take care of everything. less
06/11/2012
Quote:
thats what i did thanks
Originally posted by
amazon
That late, I'd start looking to the carrier and the Eden. Two or three days, check the tracking info (if available) and just wait.
06/11/2012
Quote:
thanks
Originally posted by
Dixiemomma
Yes that happened to me once, my package apparently kept getting put on the wrong truck lol we tracked it as it toured the USA and took the vacation i always wanted haha it did finally make it up i would submit a ticket and let EF see if they can
...
more
Yes that happened to me once, my package apparently kept getting put on the wrong truck lol we tracked it as it toured the USA and took the vacation i always wanted haha it did finally make it up i would submit a ticket and let EF see if they can locate it
less
06/11/2012
Total posts: 12
Unique posters: 7