I realize that customer service may be busy...but my order has not shipped and it was scheduled to go out today. Is there a reason for this to be held up or any issues? I cannot get in touch with customer support either.....
I Placed An Order Yesterday & It Hasn't Shipped....
05/16/2013
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Oh eek. I place 1-3 orders a week and sometimes even on a weekday, if i order it in the evening, i don't get the shipped email about 36 hours later, but that's rare. Curious to know how this pans out. I was going to order tonight, maybe I'll wait.
05/16/2013
I've had orders that didn't go out on the days they were expected to before (a few times). I think when it happened for me it was because of high order volume and the order processing dept was a little backed up. They were days with big sales, or around holidays. There might be a higher volume of orders going on right now because of all the changes going on. I saw Stormy mention that customer service was a bit backed up right now, but hopefully everything gets flowing smoothly again soon.
05/16/2013
I wouldn't worry if it's just a day.
05/16/2013
Quote:
From what I've heard, you're far from being the only one.
Originally posted by
js250
I realize that customer service may be busy...but my order has not shipped and it was scheduled to go out today. Is there a reason for this to be held up or any issues? I cannot get in touch with customer support either.....
05/16/2013
I ordered yesterday afternoon and I haven't heard anything. I'm a little worried. It was a 161.00 order.
05/16/2013
I've heard this from several people =/
05/17/2013
Mine shipped. It's on its way to me.
05/17/2013
I'm sure it will ship today.
05/17/2013
I placed one yesterday am and go the email this am...so give it til the end of day maybe.
05/17/2013
I placed my first ever order early yesterday morning and it's still showing "In process". I thought it was same day shipping?
05/17/2013
Still not shipping....now I am scared to make one today with the sale....
05/17/2013
Quote:
Hey maybe you should call them? I was afraid mine was going to be late last week and I called him and it got shipped later that day, if anything they can tell you if your things are being collected then and when it might be shipped if there's a delay.
Originally posted by
js250
Still not shipping....now I am scared to make one today with the sale....
05/17/2013
I ordered yesterday. It was a LARGE order. It went out at about 4:30 this morning. Give it some time.. I know everyone is afraid of ordering and not getting their things.. but you have to consider (this is speculation on my part) that when they got rid of several admins it is also likely that some warehouse people were let go. Not to mention it being the Friday after the first payday of the month (when a lot of people have the money to be able to order).
05/17/2013
Quote:
My order shipped late, too. I assume they're just backed up. Mine did ship and is in transit to me right now.
Originally posted by
js250
I realize that customer service may be busy...but my order has not shipped and it was scheduled to go out today. Is there a reason for this to be held up or any issues? I cannot get in touch with customer support either.....
05/17/2013
Mine is still 'In process'. I placed my order at around 10.30am yesterday (16th), so shouldn't the following apply to me?
"Orders placed: Before 3:00PM EST from Tuesday to Friday will be shipped out the same day (on Mondays: place order before 12:00PM EST for the same day shipping) "
link
This really isn't a good start to being an EF customer
"Orders placed: Before 3:00PM EST from Tuesday to Friday will be shipped out the same day (on Mondays: place order before 12:00PM EST for the same day shipping) "
link
This really isn't a good start to being an EF customer
05/17/2013
I placed two this morning and they both shipped today! I really hope that yours go through okay. Did any of the products in your order go out of stock or anything? Did you use points, real money, or both? I also think that calling them may be a good idea.
05/17/2013
sometimes my orders don't ship till the day after placing the order.
05/17/2013
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow.
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow.
05/17/2013
Thank you for the update. I'll keep my fingers crossed
05/17/2013
Quote:
Thank you very much for taking the time to let us know!!!! It is greatly appreciated!
Originally posted by
Ilya
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day ... more
Your orders most likely shipped out on time. Customer service has been handling these issues all day ... more
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow. less
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow. less
05/17/2013
Quote:
That ended up being the case for me and I've now got my tracking number. Thank you again
Originally posted by
Ilya
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day ... more
Your orders most likely shipped out on time. Customer service has been handling these issues all day ... more
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow. less
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow. less
05/18/2013
I ordered something this week and it arrived a few days after the order was placed.
05/18/2013
I will receive my item on Tuesday--thank you EF, I was getting pretty worried since you are usually right on the ball with the orders! Sorry for the doubt.....
05/23/2013
Quote:
Glad to hear you will be getting your order but wow it has too this long. I have not had any issues with the ones I got last week and this week.
Originally posted by
js250
I will receive my item on Tuesday--thank you EF, I was getting pretty worried since you are usually right on the ball with the orders! Sorry for the doubt.....
05/23/2013
give it a few and then contact admins
05/27/2013
Total posts: 26
Unique posters: 19