Instead Of All The Criticism...Let's Offer Solutions!

I like the idea of boxes instead of free gifts. I've placed quite a few orders, yet I've NEVER remembered to include the free gift. I don't want my packaging to be damaged in transit because I'll usually keep it for storage.

I too have received these envelopes from other vendors in the past with absolutely no issues. My packages were delivered intact and it was still discreet.

I think a lot of people are just having issues because it is a change, something different than what they are used to. I would also have to say to those who did receive damaged items, had they been delivered in a box and arrived in the same condition would you be so quick to blame EF or the delivery service? While bringing such issues up with EF is fine, you should also be bringing them up with the delivery service.

Hell, my last package from UPS looked like it had traveled through a war zone with all the dents and tears in the cardboard. And sure as hell I called up UPS and bitched them out about the condition, and notified the the vendor of the same. Difference is, I didn't take it out on the vendor, once it leaves the warehouse they have no control over the actual state of arrival.

Another thing is, for some items those envelopes offer far superior protection. When I receive six different glass dildos that have been packaged in a large box and spent their whole transit being jostled around and against each other I am far more worried than if they had been tightly packaged in an envelope where their movement was restricted and offered a little extra padding.

I'm concerned that we have all been speaking out against the bags and yet they have now become part of EF's Privacy Policy. Obviously our concerns have not been taken seriously. Maybe we are being listened to, but that doesn't do any good if what we are saying is not addressed. Hearing some of the stories about items coming completely crushed and loose in the bags is sad, and receiving crushed items myself is even sadder. If EF cares about the community and the customers it seems like they would take one of the many suggestions listed here and implement a system where we could receive our items undamaged.

My issue is more with the fact that the bags may not provide total discretion. I had another store ship to me in this same type of bag (not a sex shop), and it did arrive with a hole in it, so... yeah, that's a big concern for me.

Sure, EF can replace a broken product, but can EF give me back my privacy and discretion if the bag ends up tearing during the shipping process?

This is an important point to consider. Especially for people who live with family members or roommates, or those living in apartments and condominiums, where all of the mail can potentially be seen by other people.

(Apologies for the double post)

I have not yet received any damaged items, but I am waiting on two packages right now and was contemplating placing a third order soon, as well. Now I find myself very worried.

I agree with the OP that brainstorming for solutions to this problem would be a great use of our time, but I think that complaints are perfectly valid as well. Productive? No, but EF's customers are not working for EF, they are purchasing from them, and they are trusting EF to pack and ship their items properly. It is not an EF customer's job to fix a mistake that EF made, that is EF's responsibility.

If the community has said several times over that they want the option to pick boxed shipping, and this suggestion was met with changing the privacy policy to include bubble mailers, that does not sit well with me. I understand the need to cut unnecessary costs, and I wouldn't mind paying an extra $2 to ensure my stuff comes in a box, but I must agree with VeganChick in her concerns here.

"If the community has said several times over that they want the option to pick boxed shipping, and this suggestion was met with changing the privacy policy to include bubble mailers, that does not sit well with me."

I agree with this 100%. I can only assume that this means EF does not care if the community is unhappy (for very valid reasons), and that they care more about cutting costs than protecting our privacy and delivering intact and undamaged merchandise.

I'd like a box as an option for the free gift. Although getting rid of the regular free gifts wouldn't bother me. I've got things in envelopes, even from overseas that come in perfect condition. My main issue is privacy. I still live relatives that are sometimes mosey. I actually hesitated too long before this change because I didn't like the thought of that. I wouldn't mind lingerie shipped in envelopes.