The New Intimacy

I just had my first ever "dead on arrival" of a premium "high end" toy. Has this ever happened to you?

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Contributor: Bignuf Bignuf
I have had "cheap" toys arrive dead on a few occassions, or die shortly after I started using them. However, I have tossed out my old Jelly toys and am replacing them with HIGH, HIGH end toys now. However, as I just got about my fifth, $200 range toy, it arrived VERY dead (won't hold charge...or work at all).

I assumed quality and pre ship inspection would be far, FAR higher in these toys then in the $25 toys.

Anyone had experience with quality issues and failures in the high end toys? I'm just learning, but at least EF, as always, seems to be SPOT ON, with customer service in fixing the problem and replacements.(confetti ) . THANK YOU , EF. Your customer service alone will keep me a customer for life!!!!
Answers (public voting - your screen name will appear in the results):
Yes, I have had a dead on arrival PREMIUM adult toy.
Shellz31 , - Kira - , Ryuson , ToyGurl , null , DeliciousSurprise , aliceinthehole , dv8 , Bignuf , caligaliber , JackRaiden
11
No, never had a high end toy arrive dead or fail shortly after I got it.
catgirl9 , Ciao. , AngelvMaynard , froggiemoma , Yaoi Pervette (deleted) , Taylor , Rossie , Eucaly , Gunsmoke , ZenaidaMacroura , PassionQT , Lindsey123 , Antipova , Illumin8 , Tuesday , Eva Schwaltz , EJ , jc123 , dhig , ToyBoy , The Curious Couple , Katastophy , emilia , Darling Jen , Orion , Love Perpetua , darthkitt3n , RedCloud
28
I don't own any high end toys, so I wouldn't know.
wrecklesswords , unfulfilled , polyemtgirl , Nora , Sweet-Justice , Beck , Ash1141 , Holly Hox , wrmbreze , PeppermintFuntimes , shcoo , TheSlyFox
12
Other?
Woman China
1
Total votes: 52 (52 voters)
Poll is closed
10/03/2011
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Contributor: P'Gell P'Gell
I had a FunFactory toy break within a few uses. (This was before I found Eden.) I called the company...land where I bought the toy and they sent me a return tag, so I wouldn't have to pay for return and I had a new toy in a few days. The new one has been great for years of nearly daily use! I evidently just got a dud, which is rare, but happens. The replacement toy worked well and we have had no problems with it.
10/03/2011
Contributor: catgirl9 catgirl9
Hasn't happened to me but it really wouldn't surprise me if it did. I'd just consider it a freak incident and get a replacement.
10/03/2011
Contributor: Ciao. Ciao.
Get in contact and get yourself a replacement. I've actually never had a toy arrive broken, regardless of price-point. Lucky I guess!
10/03/2011
Contributor: Shellz31 Shellz31
My Chester Cheeky was D.O.A which totally sucked!
10/03/2011
Contributor: wrecklesswords wrecklesswords
I've never had this happen to me before either, but I don't own any high-end toys, I'm a cheapo :p
10/03/2011
Contributor: Ryuson Ryuson
(Review Program Mentor)
My Harmonia (Close2You is more a middle-range brand I suppose?) had a problem with the cap being loose so I had to press on it to get the vibrations to be steady and as strong as they should be. Apparently this is a problem with maybe 1 in 10 Harmonia, but the wonderful people at Eden still replaced it! Being my first order here I was so impressed! One of the reasons I'll never buy elsewhere what I can get on here!
10/03/2011
Contributor: Jul!a Jul!a
I don't think I've had any higher end toys show up DOA, but I have had a few cheapies show up DOA. I'd handle yours the same way for a high end toy as for a low end toy: send in a support ticket to say that it showed up DOA and you'd like to exchange it.
10/03/2011
Contributor: ToyGurl ToyGurl
It's happened. It was my Mia from LELO.
10/03/2011
Contributor: unfulfilled unfulfilled
I don't have any high end toys yet, but will very shortly as I'm fixing to buy myself a b-day present, but I can imagine how disappointing that would be. I get too excited when waiting for a package to arrive, and would hate for it to arrive Dead! Eden's great though !
10/03/2011
Contributor: froggiemoma froggiemoma
No problems with it yet.
10/03/2011
Contributor: Yaoi Pervette (deleted) Yaoi Pervette (deleted)
I haven't had it happen to me personally, but I have no doubt it happens. It's like any electronic device. There's always a couple of duds that slip past the factory floor.
10/03/2011
Contributor: null null
I had my first Fun Factory purchase, a G4 Big Boss, go crazy (turn itself on, couldn't be turned off) after a single use. At first I was a little upset, I'd been waiting so long and everybody raves about FF, but accidents happen and my return went through quickly, they even threw in some massage oil to try to make up for it.
10/03/2011
Contributor: Angelica Angelica
I had a cheapo toy break after a few uses. The company never got back to me, and Eden was out of stock. Sucks because I liked it a lot!
10/03/2011
Contributor: Eucaly Eucaly
I thought I had it happen once, but it was just one of those toys with a "safety" and I found I had to hold down the button for an abnormally long time to get it to turn on.
10/03/2011
Contributor: polyemtgirl polyemtgirl
My husband bought a remote vibrating egg that showed up DOA. I was a very sad panda because I was planning on wearing it to a party we were going to the day after it arrived. Unfortunately he didn't buy it from Eden though, and there was no way to return it
10/03/2011
Contributor: - Kira - - Kira -
My Nea wasn't totally DOA but would only hold a charge for 30 minutes. Lelo was really nice at first and then I think I annoyed them too much because they stopped responding to me. I'm a little bitter.
10/03/2011
Contributor: PassionQT PassionQT
I think there's about the same risk as a high end one not work as a cheap one. Some expensive ones may be built better, but I can't always say they perform better..i.e. Bsoft cup toy was my worst one ever!
10/03/2011
Contributor: Antipova Antipova
I've never had a high-end anything die on me, but then I only have owned about two high-end vibes. It's hard for a dildo to malfunction...
10/03/2011
Contributor: Illumin8 Illumin8
Never happened to me, and hope it never does! I've had it happen with cheap toys as well, and it's not even fun then!
10/03/2011
Contributor: Eva Schwaltz Eva Schwaltz
Hasn't happened to me yet, but I have a few toys that are fussy about turning on, turning off, etc.
10/03/2011
Contributor: Sweet-Justice Sweet-Justice
Haven't been able to afford a "High end toy" yet so dunno.
10/03/2011
Contributor: The Curious Couple The Curious Couple
I've never had a high end toy show up DOA, but I'd be really upset if it happened to me!
10/03/2011
Contributor: Bignuf Bignuf
Quote:
Originally posted by Ciao.
Get in contact and get yourself a replacement. I've actually never had a toy arrive broken, regardless of price-point. Lucky I guess!
EF sent me a return label right away. They are awesome about customer service!!!
10/04/2011
Contributor: Beck Beck
I have yet to have it happen to me!
10/04/2011
Contributor: Ash1141 Ash1141
Never happened to me but the most expensive toy I ever bought was about $80.
10/04/2011
Contributor: Woman China Woman China
I went with other. I've had high end toys die on me a few months after receiving them. Because for a while EF was blocked to me (damn you Great Firewall!!!) I was able to order through another company in Shenzhen and just sent them money. I thought that by buying higher end toys I'd be safe. But... ahhh... not so much! My Tiger broke and in negotiations to get it replaced.

I've had a couple of low end novelty toys not work upon arrival from EF. But I don't buy those for their vibrations! I but them because they light up or make me laugh!!!! So I'm not worried about sending them back.
01/01/2012
Contributor: Love Perpetua Love Perpetua
This hasn't happened to me, but the nice thing about high end products is they usually have a good warranty and you can get them replaced. Also, EF is amazing and I'm sure they will help take care of it.
01/02/2012
Contributor: TheSlyFox TheSlyFox
Quote:
Originally posted by P'Gell
I had a FunFactory toy break within a few uses. (This was before I found Eden.) I called the company...land where I bought the toy and they sent me a return tag, so I wouldn't have to pay for return and I had a new toy in a few days. The new one ... more
I haven't gotten a "expensive" toy from FunFactory, but their Leo that i bought from here was DoA, Getting a new one though!
01/02/2012
Contributor: Megan Jean Megan Jean
I've not yet gotten a high end toy
01/02/2012