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#AskEden - Reviews and defective products

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Contributor: SneakersAndPearls SneakersAndPearls
So, I am very aware that you should never write reviews on defective products and should more or less treat them as flukes. Then when you get a working one, you write the review on that.

Here's the question, though: what if your replacement is also defective? Doesn't that speak to the quality control of the company, and should be able to write a review based on that? Or would you just consider it bad luck and still not write a review for it?
07/20/2012
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Contributor: - Kira - - Kira -
I usually try to get another replacement and write the review on the working product but mention that there were TWO defective products before I got a working one. Basically because it does speak about the quality control of the company and I think it's important to mention something like that.
07/20/2012
Contributor: Beck Beck
Quote:
Originally posted by SneakersAndPearls
So, I am very aware that you should never write reviews on defective products and should more or less treat them as flukes. Then when you get a working one, you write the review on that.

Here's the question, though: what if your ... more
I believe you are suppose to consider it bad luck and not write the review until you get one that isn't defective. If you get one that isn't defective and you review it; I would note that you received X number of defective ones prior to getting a non defective one.
07/20/2012
Contributor: SneakersAndPearls SneakersAndPearls
Unfortunately, I won't be getting another replacement. I ended up going for the refund to get something different because I was just so frustrated. It wasn't an assigned review, and purchased right before I became an advanced reviewer, so it came out of my own pocket. I was just curious to find out if it was appropriate to write a review for it or not. Of course the review would be for the time that it did work, then what happened after.

Thanks, everyone!
07/20/2012
Contributor: Beck Beck
Quote:
Originally posted by SneakersAndPearls
Unfortunately, I won't be getting another replacement. I ended up going for the refund to get something different because I was just so frustrated. It wasn't an assigned review, and purchased right before I became an advanced reviewer, so ... more
If you did have some time with the toy; I do think it's fair to write the review. As long as you know enough about the toy to write a detailed experience section, but this would of course include that it broke on you and the next one was defective.
07/20/2012
Contributor: SneakersAndPearls SneakersAndPearls
Quote:
Originally posted by Beck
If you did have some time with the toy; I do think it's fair to write the review. As long as you know enough about the toy to write a detailed experience section, but this would of course include that it broke on you and the next one was defective.
That sounds fair. I did have some a little time with the second one where it was functioning correctly before it suddenly died.

Does that sound about right to everyone else?
07/20/2012
Contributor: Mamastoys Mamastoys
Quote:
Originally posted by SneakersAndPearls
That sounds fair. I did have some a little time with the second one where it was functioning correctly before it suddenly died.

Does that sound about right to everyone else?
That's what I have done. I had one recently that said it was waterproof. We had time to play with it before trying it out in the hot tub. So I wrote my review based on play time and added that although it said it was waterproof, it wasn't.
07/20/2012
Contributor: AskEden AskEden
It's EdenFantasys policy not to host ANY reviews on defective products.

If you receive a defective product, please submit a support ticket right away. Do NOT start writing a review on it. We'll either send you a replacement or cancel the assignment. If it was a buy-out assignment or a regular purchase, we'll refund you.

Given the sheer amount of toys produced, some duds come up now and again. This happens with ALL companies - sex toys, tv's, DVD players, coffee machines, etc.

#AskEden
07/20/2012