Defective toys - Nonexistent Warranties - Is it just me or has anyone else had this problem?

Defective toys - Nonexistent Warranties - Is it just me or has anyone else had this problem?

js250 js250
My husband & I live in a small town and just got back from a trip to a larger city (7 hour drive) a week ago. While we were there we stopped at a well-known store and purchased a few items. Of course they put batteries in the item in question at the store and it worked great. After we arrived home, we decided to try out out toys and have some fun. Batteries were put in the ones that needed them, etc., etc.

Five minutes into our playtime, my brand new, $49.99 vibrator mad a horrendous noise (one you don't want to hear anywhere near the area involved!!)and quit. I called the manufacturer number and was told the item was not available anymore, to take the item back to the store and fill out forms I had to request from a different site. I called the store and was told they absolutely do not accept returns (obvious reasons) and to call the manufacturer. Needless to say, I was out the money spent on the toy. Happened to anyone else? Did you resolve the issue? And how?
05/31/2011
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newfoundlust newfoundlust
Quote:
Originally posted by js250
My husband & I live in a small town and just got back from a trip to a larger city (7 hour drive) a week ago. While we were there we stopped at a well-known store and purchased a few items. Of course they put batteries in the item in question at ...
Mail your sales receipt and the toy by certified mail to the manufacturer along with a nice letter explaining the situation. A reputable manufacturer will do something for you.
05/31/2011
Jul!a Jul!a
The stores I've had dealings with would take returns on defective merchandise, but only if it was defective. I'd call the manufacturer again and tell them that the store is directing you back to them.
05/31/2011
Eucaly Eucaly
If the store completely does not accept returns, then the manufacturer is your only option. Try talking to different people, or to the "boss" of whoever you call at first.
05/31/2011
TexasBrat TexasBrat
I belong to to this, and another toy site. I get most of my toys from both sites. After a similar situation, I don't go at the store much anymore (except for DVDs, mags, dildos-no mechanical parts to have issues with, or lubes). You could call the manufacturer back, explain what happened, and if they say again that it's discontinued, ask if they'd replace it with a similar model. Usually toy companies, and other types of companies, will do that.
05/31/2011
Dusk Dusk
I've only purchased from a store that accepts returns on defective merch. The suggestion of writing to the manufacturer sounds like the best idea, at least it's something to try.
05/31/2011
Total posts: 6
Unique posters: 6