Vibrator not working properly

Contributor: Fodra Fodra
I bought the Love Rider G-Kiss by Cal-Exotics, and I'm having an issue. The probe portion will suddenly stop vibrating, although the controller light is on. I can get it to work again by squeezing where the bullet is located, but it will still cut off at random.

I'm very confused, since this was its first real use, and it had only been turned on once before to test that it worked, and how strong it was. I have washed it twice with warm water and soap, and the controller hasn't been washed. I also made sure the toy was completely dry before use. I've been careful to avoid the cord getting trapped under the ring as well.

I'm not sure what I should do now, I'm not sure whether this would qualify for a return. Oh, and I had ordered this last week, the package arrived on Wednesday.
08/11/2013
  • Save Extra 50% On Sexobot Attachment
  • Upgrade Your Hands-Free Play!
  • Save 70% On Selected Items. Limited Quantity
  • Complete strap-on set for extra 15% off
  • Save 50% On Shower Nozzle With Enema Set
  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
Contributor: blondie blondie
Quote:
Originally posted by Fodra
I bought the Love Rider G-Kiss by Cal-Exotics, and I'm having an issue. The probe portion will suddenly stop vibrating, although the controller light is on. I can get it to work again by squeezing where the bullet is located, but it will still ... more
I'm having a similar problem with my Cal-Exotics L'Amour Tryst 2 that I've only had for a few months
08/12/2013
Contributor: Ansley Ansley
Hello,

We have a sixty day return policy, if at any time a product becomes defective during this period you may return it for a full refund or exchange. Instructions can be found here under the corresponding order number. If you need any help just send me a message on site and I'll be happy to help!
08/12/2013
Contributor: Wicked Wahine Wicked Wahine
Quote:
Originally posted by Ansley
Hello,

We have a sixty day return policy, if at any time a product becomes defective during this period you may return it for a full refund or exchange. Instructions can be found here under the corresponding order number. If you need any help ... more
And THIS is why I came to Eden in the first place, the amazing return policy! Other things made me stay as well, but to find a place that stands behind the sex toys they sell is remarkable. I've returned a few defective items and I always found it to be hassle free, too! That they give you free returns on top of it, is just incredible!
08/12/2013
Contributor: Savannah Smiles Savannah Smiles
I bought the Playmate realistic vibrator a couple months ago and I love it, the rest just one major problem.

Batteries are dead and I cant get the one furthest in, out.

I've done everything, banged it hard. Tried pushing 2nd battery in to loosen it (made it worse), put some wd40 inside.

Nothing! It's no longer usable and a complete waste of money.

That think piece of plastic? On the inside of the battery holder has made it too tight.

I'm so disappointed.
05/23/2018
Contributor: QueenD QueenD
Quote:
Originally posted by Savannah Smiles
I bought the Playmate realistic vibrator a couple months ago and I love it, the rest just one major problem.

Batteries are dead and I cant get the one furthest in, out.

I've done everything, banged it hard. Tried pushing 2nd ... more
Dear Savannah,

I'm so sorry to hear about the troubles with the unit!

Please make sure to send us a support ticket which will include this short description of the issue + the order number or the email,name and shipping address associated with the order.

You can submit a support ticket directly from your account.

Looking forward to being of assistance to you!

Kind regards,
Diana
EdenFantasys Customer Care Team
05/23/2018