As the title says, I have an order for which I have submitted 3 separate support tickets. I've spread them out over time, hoping that someone would reply. However, the order is almost 2 months old now and I still haven't received a response.

This is the first time that this has happened to me. I submitted a support ticket regarding another order and received a response within a day or two. However, with this particular order, I get absolutely nothing.

Does anyone have any suggestions as to what I should do? I'd really appreciate it! less

I've had a couple of tickets go unanswered. One I was able to ask Stormy about, but the other still hasn't been responded to. I called today and after waiting on hold for 10 minutes they forwarded me to voicemail. I just want to know if the wipes are cruelty-free and vegan. less

Everyone bar two or 3 key people have all been let go. There simply isn't anyone there to answer your calls/service tickets etc

I think Stormy might be the only one left.

Eden is going out of business, they are hemorrhaging cash in such a way that they can't recover.

Cash out your points asap before there is nothing left to buy. As EF can't pay their bills suppliers will not send them products- that's why so many products are out of stock.

Eve's bitten into the apple and Eden is falling.

But I'm pretty sure my response will disappear - or get me banned for speaking up and sharing the truth. less

I believe that VeganChick is talking about the EdenFantasys brand wipes, which would likely be rather difficult to research off-site.

Some of the reviews may address this, though - if support can't be contacted (or doesn't know, which is honestly quite likely the case here: any time I've asked them about things other than orders, I've been told that they are not sure), it may be worth the time to flip through the reviews.

I guess that calling occurred to me because I do a lot more online shopping than I do in-store. xD less

If this so, then I'm stumped as to why things HAVE been restocked, I've seen it happen since then because things I wanted were out and then came back in. There have also been new things added to the product search.....and I have seen high end items like Jopen, LELO, We-Vibe, ect get restocked..... less

the big brands that are multi national & can afford to continue stocking items despite 3 months of unpaid invoices are getting re-stocked but the smaller companies and niche brands such as nobessence aren't.

But don't take my word for it - Investigate for yourselves....

Eden lost $150k in April and much more since.

A large number of staff have been laid off and not replaced - thus no one to answer phones &/or support tickets, when was the last time someone other than stormy appeared on the forums or represented the company in any way shape or form? And stormy is most likely getting paid in giftcards or points.

A year ago you would get 5 or more staff members chiming in on a post such as this. For a site that is all about its community doesn't it feel like the community is being left hanging??

Honestly cash out your points as they will soon be worthless, theres not much left of this spiral for eden to fall down less

the big brands that are multi national & can afford to continue stocking items despite 3 months of unpaid invoices are getting re-stocked but the smaller companies and niche brands such as nobessence aren't.

But don't take my word for it - Investigate for yourselves....

Eden lost $150k in April and much more since.

A large number of staff have been laid off and not replaced - thus no one to answer phones &/or support tickets, when was the last time someone other than stormy appeared on the forums or represented the company in any way shape or form? And stormy is most likely getting paid in giftcards or points.

A year ago you would get 5 or more staff members chiming in on a post such as this. For a site that is all about its community doesn't it feel like the community is being left hanging??

Honestly cash out your points as they will soon be worthless, theres not much left of this spiral for eden to fall down less