Has anyone thought to send in a support ticket about these slightly-misleading lubricants?

Has anyone thought to send in a support ticket about these slightly-misleading lubricants?

Nazaress Nazaress 04/12/2012

There may be others but the two that I have noticed are Sliquid Silk and Liquid Silk. They are listed and advertised as "water-based lubricants" and so they are but both of these contain "Dimethicone"; If you're not aware, dimethicone is "a silicone-based polymer". You got that. Silicone. There may not be a lot of dimethicone in these lubricants. I'm not sure. But from what I have read from others, it is enough to sometimes cause a reaction in silicone toys. Either way, I think it would just be safer to list them as a hybrid lubricant rather than a purely water-based lubricant. However, I'm unsure if I'm correct in this thinking and maybe I'm missing something. Perhaps hybrid lubricants have to have equal parts? Maybe that's why it's listed the way it is? I've never used a hybrid lubricant before so I'm not sure. I wanted to be enlightened on this issue.

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Discussion Topics

1.
Nazaress Nazaress
1. Has anyone ever brought this to attention before?
2. If not, does anyone think I should?
3. Is there something that I'm missing that would cause these lubricants to remain as water-based lubricants?
4. Have you ever personally, or heard of someone who, had a reaction with certain toys when using one of these lubricants?
04/12/2012
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Badass Badass
Oh wow, that is interesting. Go you for finding this. I don't think anyone has ever brought this up before.
My thoughts?
A. It might be a misprint and a wrong ingredient was listed.
B. It is a silicone based lube but it accidentally got filed under water based.
C. Those chemical names are all so crazy, maybe you are thinking of something else? But you sound pretty sure, so I'm guessing this is not the case.
D. Maybe how little of the ingredient is in there makes it still water based...?

I recommend writing JR or another Eden higher up and asking them about it.
If anyone could resolve the issue, it is them.
04/12/2012
Femme Mystique Femme Mystique
Dimethicone is silicone-based, you are correct. I have Liquid Silk and use it on all my silicone toys and have not had any bad reactions thus far.
04/12/2012
Gone (LD29) Gone (LD29)
I have a bottle of Liquid Silk, and it actually states right on the bottle "water based" even though dimethicone is one of the ingredients. Yes, dimethicone is a type of silicone. I can't remember which reviews specifically, but I know I've read in reviews for this lube that it can harm silicone toys, and that you should perform a spot test before use to be sure.

That being said, I'm not entirely sure what putting in a support ticket would do. The misleading labeling is the fault of the manufacturer.
04/12/2012
js250 js250
Wow!! Thank you for bringing this up. I have some silicone toys and have used this lube with them. I do not want to damage my Tantus or Lelo, so now I need to go on a lube hunt again. Thank you, thank you , thank you. I read the reviews prior to purchasing..must be reviews written after I bought the product.
04/12/2012
AskEden AskEden
Quote:
Originally posted by Badass
Oh wow, that is interesting. Go you for finding this. I don't think anyone has ever brought this up before.
My thoughts?
A. It might be a misprint and a wrong ingredient was listed.
B. It is a silicone based lube but it accidentally got ...
Badass is right, sending a Customer Service ticket or sending JR an on-site message would probably get you a faster answer.

I'll ask the Product Manager about this and see if he can clear it up.

#AskEden
04/12/2012
ghalik ghalik
Technically they are water-based, because water is their main ingredient. But they do have silicone components. There are several lubes like this. Yes, they can damage silicone toys. I think a better term would be "silicone free."
04/12/2012
Nazaress Nazaress
Quote:
Originally posted by Gone (LD29)
I have a bottle of Liquid Silk, and it actually states right on the bottle "water based" even though dimethicone is one of the ingredients. Yes, dimethicone is a type of silicone. I can't remember which reviews specifically, but I ...
Actually, there IS something the site can do. They can't change the packaging, yes, but they CAN change how the items are presented on the site. Instead of putting them in the "Water-based Lubricants" section, they can put it in the "Hybrid Lubricants" section and show that it has a base of water AND silicone so that consumers will know this without having to know that dimethicone is a silicone.

@ Badass: As others have confirmed, dimethicone is INDEED a silicone-based ingredient. It seems that some people have not had reactions but I've heard of others who have (or at least were wary of it). I think the lubricants ARE, overall, "water-based" but this one ingredient could possibly cause problems so I wanted to make sure.

@ js250: No problem! If you've been using it, you're probably okay, then, but you might want to change your lubricant just to make sure.

@ AskEden: I'll send JR a message, too, just in case, then. I didn't want to bother others at first right away because I wasn't sure if it was a big deal since no one else brought it up before. I thought maybe I was just misinformed and was missing something, possibly.
04/12/2012
TheSinDoll TheSinDoll
I vote this as "The Most Educational Post of The Day".

I'm with Naz- I'd like to know what qualifies a lubricant as a hybrid. Is it equal parts of certain chemicals?

I've never used a hybrid. This is interesting! I'll be looking forward to seeing how this turns out.

Keep us updated!
04/12/2012
Nazaress Nazaress
Quote:
Originally posted by TheSinDoll
I vote this as "The Most Educational Post of The Day".

I'm with Naz- I'd like to know what qualifies a lubricant as a hybrid. Is it equal parts of certain chemicals?

I've never used a hybrid. This is interesting! ...
Aww. Thanks! I sent a message to JR, too, so I'll see what he says and then I'll update this when I get more information. I'm glad I could help people and tell them about something they might not have known before.
04/12/2012
Iron Man Iron Man
Can I like this post? I wish I could like this post. In either case, I wish they would move them to the 'hybrid' section.
04/12/2012
Nazaress Nazaress
Quote:
Originally posted by Iron Man
Can I like this post? I wish I could like this post. In either case, I wish they would move them to the 'hybrid' section.
D'aww. Thanks. Everyone is being so nice. Lol. It was just a little discovery but I'm glad so many people appreciate it.
04/12/2012
Gone (LD29) Gone (LD29)
Quote:
Originally posted by Nazaress
Actually, there IS something the site can do. They can't change the packaging, yes, but they CAN change how the items are presented on the site. Instead of putting them in the "Water-based Lubricants" section, they can put it in the ...
It will definitely be nice if they're able to clarify things a bit on the product page! Thanks for doing this.
04/13/2012
Nazaress Nazaress
Quote:
Originally posted by Gone (LD29)
It will definitely be nice if they're able to clarify things a bit on the product page! Thanks for doing this.
No problem! I've not bought these myself but I know that I'D want to know if something like this was unnoticed so I figured others would, as well.
04/13/2012
Maxim Maxim
Hi Everyone,

Based on information from Sliquid, Sliquid Silk is a "hybrid" formula - ratio of water-based ingredients to silicone is 88% water-based and 12% silicone. "With such a small percentage of silicone we have found that our Sliquid Silk Hybrid formula is safe to use with medical grade silicone toys. The silicone we formulate our Sliquid Silk with is the same formula that is our Sliquid Silver. We use the highest grade of silicone, which is a pharmaceutical grade silicone. We always recommend that the consumer uses a water-based formula with a silicone based toy, simply because most people are unaware of the grade of silicone their toy(s) is made from. For those that are aware of a sensitivity to any type of silicone, we recommend they only use 100% water-based formulas."
04/13/2012
Nazaress Nazaress
Quote:
Originally posted by Maxim
Hi Everyone,

Based on information from Sliquid, Sliquid Silk is a "hybrid" formula - ratio of water-based ingredients to silicone is 88% water-based and 12% silicone. "With such a small percentage of silicone we have found that ...
I see. Thank you for this information! So with that in mind, will the product pages be changed? Not everyone is knowledgeable about what dimethicone is and they could possibly ruin their toys. I'm not sure about Liquid Silk but I assume it's relatively the same.
04/13/2012
MamaDivine MamaDivine
Quote:
Originally posted by Nazaress
1. Has anyone ever brought this to attention before?
2. If not, does anyone think I should?
3. Is there something that I'm missing that would cause these lubricants to remain as water-based lubricants?
4. Have you ever personally, or ...
Wow! Thats awesome that you figured this out. I think that it would definitely be something to send in a support ticket to EF about. If the products are being misleading-then we have the right to know, as consumers.
04/27/2012
MamaDivine MamaDivine
Quote:
Originally posted by MamaDivine
Wow! Thats awesome that you figured this out. I think that it would definitely be something to send in a support ticket to EF about. If the products are being misleading-then we have the right to know, as consumers.
On the other hand-Maybe the ingredients are wrongly listed? Im not sure. There might be a typo somewhere that someone missed. I know that on one of the other products that I had seen, it was listed as a "Towel" when it was actually a washcloth/hand towel. Not totally the same thing, but I brought it to their attention and they said that they would get right on fixing the problem.
04/27/2012
Total posts: 18
Unique posters: 11