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Doc Johnson - lousy customer service

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Contributor: veggieguy veggieguy
Has anybody else tried to contact Doc Johnson with a question?
I have done so at least three times and have never (!) received an answer. I cannot believe what a lousy customer service they have.

My question related to the icons on their website.
Some dildos say "phthalate free" whereas others say "non phthalate." But isn't that the same? And then other dildos do not have any of these icons but the product description says "non phthalate" but the respectice icon was not used - very sloppy website I have to say.

I sometimes have the feeling they just write "non phthalate" for every product because that is what the customer wants to hear - no matter if it is true or not ?!
09/10/2013
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Contributor: GingerAnn GingerAnn
Relevant topic analysis on Doc Johnson Dildo:

Pop Rox ?
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09/10/2013
Contributor: Ansley Ansley
While I have never personally had the need to contact DJ, for any reason, there is a wealth of resources available here as far as contact information. Victoria is the head of Marketing and Public Relations (the department traditionally in charge of these things). If nothing else, she can point you in the right direction. Her email is victoria@docjohnson.co m
09/10/2013
Contributor: veggieguy veggieguy
Quote:
Originally posted by Ansley
While I have never personally had the need to contact DJ, for any reason, there is a wealth of resources available here as far as contact information. Victoria is the head of Marketing and Public Relations (the department traditionally in charge of ... more
Thank you very much Stormy. I will e-mail her right now and will hopefully have my question answered.
Thank you. I wish every company had such a great support the way that EF has.
09/11/2013
Contributor: veggieguy veggieguy
Welkl, two days have passed and AGAIN I have not received an answer from Doc Johnson.

I have a feeling it might have something to do with the question I am asking. I guess they claim their dildos are phthalate free when in reality they are not, such as the Dildology lab results proved for the James Deen dildo.
They probably fear legal consequences and therefore avoid any kind of answer on that topic. Otherwise I don't know why three of my mails have been ignored by their customers service, as well as two e-mails to employees.
09/13/2013
Contributor: Ansley Ansley
Quote:
Originally posted by veggieguy
Welkl, two days have passed and AGAIN I have not received an answer from Doc Johnson.

I have a feeling it might have something to do with the question I am asking. I guess they claim their dildos are phthalate free when in reality they are ... more
There are no legal consequences. The industry is not regulated in any way by the FDA or other agencies. Save for one aspect -- silicone cannot be listed as medical grade unless certified by the FDA.

Besides, even if they were regulated by the FDA, there would still be a maximum amount allowable in order still be certified as whatever-free. (As is the case with all food and drug products; for example, the FDA allows a certain amount of insect parts per whatever in chocolate).
09/13/2013
Contributor: Bignuf Bignuf
Quote:
Originally posted by Ansley
There are no legal consequences. The industry is not regulated in any way by the FDA or other agencies. Save for one aspect -- silicone cannot be listed as medical grade unless certified by the FDA.

Besides, even if they were regulated by the ... more
I hate government regulation in so many things where they should not be. However, on some things where an individual cannot hope to practice "buyer beware" (Vitamins, foods, materials, even in sex toys), why is the government not all over this in protecting us? Not many of us has analytical test labs for hazardous substances, or even if we did, would we know how to react to the results or findings? There are some places we need "experts" and food/medicine/product safety, are some of them, I believe.
09/13/2013
Contributor: Ansley Ansley
Quote:
Originally posted by Bignuf
I hate government regulation in so many things where they should not be. However, on some things where an individual cannot hope to practice "buyer beware" (Vitamins, foods, materials, even in sex toys), why is the government not all over ... more
By their very definition, sex toys are a novelty only and are not meant to be inserted into the body. Companies have gone above and beyond, on their own, without government interference to step up the safety of their products by introducing materials like silicone. The only regulation the government provides is States Rights on whether or not the items are lawful for sale in the state.

Sad? Maybe. Then again, if the Feds stepped in, there's no telling what would be taken away as far as designs themselves. Given how Puritanical the heads of this country seem to be (amazingly hypocritical as there are few politicians that don't have a sex scandal these days or one brewing), that's a huge risk.
09/13/2013
Contributor: veggieguy veggieguy
I finally got a response from the customer service. It turns out that "non phthalate" means that the product could (= which obviously means it DOES) contain some phthalates.

I find this is misleading a customer because the word "none" does not mean "some." They obviously draw a line between "non phthalate" (which means it could contain some) and "phthalate free."

It seems that EdenFantasy has also been fooled by this because many of the product that Doc Johnson claims as "non phthalate" are described as "phthalate free" here on EdenFantasy.

Example: The Mr Marcus vibrating dildo is said to be phthalate free here on EdenFantasy wheras the Doc Johnson website says it is "non phthalate" which, as explained before, means that it contains the smallest amount of phthalate and per their own definitin is "non phthatalte."

I may also quote their website: "Doc Johnson switched to non-phthalate plasticizers four years ago, long before many of our competitors and by choice, not by law." which to me implies they do not use any phthalate at all but obviously that is not the truth.

No wonder that Dildology found phthalates in the James Deen dildo!! And here Doc Johnson is claiming how ridiculous this statement is.

As a customer I feel very betrayed. Especially because I have bought several DJ products over the years BECAUSE they said "non phthalate" and to me it meant they did not contain any phthalate. I am shocked!
09/14/2013