Not only have I thanked them, every time, they have always responded with sincere thanks for the appreciation! So many customer service people only hear complaints, they have to like a genuine comment thanking them. And based on the responses I received, they don't seem to mind it clogging up their inbox.

That said, now that there are so few staff, I don't know what they would think of it clogging up the system. But, I find it hard to believe anyone would really be upset by a thank you that only takes seconds to read. I imagine it's easy to feel isolated in their position and that any thanks are a welcome break to the routine emails. Knowing most people, customers won't all do this, for whatever reasons and you will be one of a few who bother. Go for it!

It is always appreciated and very welcome, mostly because we like to know that you received our responses and are satisfied with the resolution.

In business etiquette, replying to said thank you email/response is where things get tricky. (The general response is, it's not necessary to reply to a thank you email and really just depends on the personalities of the people in the conversation.)

I work in a call center environment and it's nice to get thanks form customers since it not only makes the rep happy but their boss also sees them and gets confirmation on how good of a job the rep is doing.

I always thank people for doing things or resolving them for me and this is no different. I like to be thanked for my help and contributions and feel everyone should, especially those working in Customer Service as they get a lot of yelling, unhappy customers to deal with.

It is nice in any job to be thanked. However; I never expect it from my students or school. I am just doing what they pay me to do. I do feel that if the customer service rep has been effective and timely in sorting out the issue I being forth, then I usually will say thank-you. But if I have to chase them, if they do something I've not ok'd then hell no.

If a person working for a company goes above and beyond their job requirements, I always say thank-you. Otherwise, they are just doing their jobs.

then dont respond. and I got my answer from the forum long before I heard anything from them. I shouldn't have to inform support staff

I had to log one support ticket and I thanked the representative.

I think it's very important to thank someone who helps me. it shows them appreciation and a measure of respect.