Displeased With New Shipping/Having Trouble With A Return

As the title implies, this is part rant, part request.First I'd just like to add my voice to those that have been pointing out the problems with the bubble envelopes. I tried to post in the "Unsafe Shipping" thread here to share my experience but the reply button at the bottom is gone(I've never seen that before and I'm a bit confused. Is there a limit to the number of responses a thread can have?), so I'll just share it here. I ordered the Tantus O2 Flurry and added the three free gifts. It all came in a white bubble-lined envelope. The Tantus packaging is meant to display the dildos, not to build things with, so the outer packaging was horribly dented and it was actually split down one side.It may be a bit shallow, but I don't like seeing my packaging beat up like this, even if I'm going to recycle rather than keep it. Still, Tantus puts the actual dildo inside of a clam shell within the outer box, so I figured my Flurry would be fine. It's not. I didn't wash it right away since I wanted to compare its size to my Mark so I took it out of the clam shell and sat them side by side... only to notice a nick near the Flurry's base. It's very small and difficult to take a picture of, especially with nothing but a phone, but I assure you it's there. I tried to show just how close to the base it is in the first picture. I considered keeping it since I wouldn't be inserting that part, but I quickly decided against that. As I said, though the thin outer box was beat up, the clam shell was completely intact, yet the Flurry I received had clearly come into contact with something sharp to puncture the silicone, even as shallow as the wound is. None of my other Tantus toys (and I have several!) have ever arrived damaged, and I know that Tantus takes great pride in their quality toys.So I decided to return it. I've heard great things about Eden's return policy and while I don't want to be a bother, I feel I have a very valid reason for requesting a replacement. Plus I've never used it, only handled it for comparisons and photos. I've read and I fully understand the return policy and I completed the return request, but then I had a horrible realization. These white envelopes (apparently called "air jackets") are sealed shut on one end. The end that I opened to retrieve my order, and I have no clue how to reseal it! Obviously with a box I'd just tape it back up, and go about my merry way, but with an *air jacket*, that's not an option! I am a 20 year old woman that's frequently mistaken for 16; I have absolutely no intention of going into a UPS with only a duct taped air jacket hiding my banged up dildo so the entire staff can get a good laugh at my expense. (Eden's return policy seems to be saying that the return slip goes on the package you were sent.)I don't want to call UPS or EF or anyone else today (it's a Saturday afternoon), and even if I did my phone's on the fritz. I already submitted the return request, I just need advice on how to get the damaged Flurry to Eden without further aggravation.Oh, and please no "File a support ticket" comments. After searching the forums and finding no less than 4 threads discussing slow responses I really doubt it will help. less

I filed a support ticket regarding a return on 6/6 at 7:43pm, and had a reply (from a person, not automated) on 6/7 at 9:44am.

I would think you could wrap the toy in whatever you have to disguise its shape if that's a concern, then tape it with packing tape or your duct tape. Or, find a different box to use? If you don't have one, you can probably go to UPS without your item, and ask for a box.

You don't have to send it back in the exact bag/box that it was send to you in. They just want to make sure you send the toy's packaging. I have a recent packing slip that was included in a shipment that came in one of those bags, and it says:

"Put the products in their original packaging in any box.
Include your return receipt in the same box.
Attach the UPS return shipping label."

Interestingly, as an aside, my last two orders came in boxes, not bags. less

As the title implies, this is part rant, part request.First I'd just like to add my voice to those that have been pointing out the problems with the bubble envelopes. I tried to post in the "Unsafe Shipping" thread here to share my experience but the reply button at the bottom is gone(I've never seen that before and I'm a bit confused. Is there a limit to the number of responses a thread can have?), so I'll just share it here. I ordered the Tantus O2 Flurry and added the three free gifts. It all came in a white bubble-lined envelope. The Tantus packaging is meant to display the dildos, not to build things with, so the outer packaging was horribly dented and it was actually split down one side.It may be a bit shallow, but I don't like seeing my packaging beat up like this, even if I'm going to recycle rather than keep it. Still, Tantus puts the actual dildo inside of a clam shell within the outer box, so I figured my Flurry would be fine. It's not. I didn't wash it right away since I wanted to compare its size to my Mark so I took it out of the clam shell and sat them side by side... only to notice a nick near the Flurry's base. It's very small and difficult to take a picture of, especially with nothing but a phone, but I assure you it's there. I tried to show just how close to the base it is in the first picture. I considered keeping it since I wouldn't be inserting that part, but I quickly decided against that. As I said, though the thin outer box was beat up, the clam shell was completely intact, yet the Flurry I received had clearly come into contact with something sharp to puncture the silicone, even as shallow as the wound is. None of my other Tantus toys (and I have several!) have ever arrived damaged, and I know that Tantus takes great pride in their quality toys.So I decided to return it. I've heard great things about Eden's return policy and while I don't want to be a bother, I feel I have a very valid reason for requesting a replacement. Plus I've never used it, only handled it for comparisons and photos. I've read and I fully understand the return policy and I completed the return request, but then I had a horrible realization. These white envelopes (apparently called "air jackets") are sealed shut on one end. The end that I opened to retrieve my order, and I have no clue how to reseal it! Obviously with a box I'd just tape it back up, and go about my merry way, but with an *air jacket*, that's not an option! I am a 20 year old woman that's frequently mistaken for 16; I have absolutely no intention of going into a UPS with only a duct taped air jacket hiding my banged up dildo so the entire staff can get a good laugh at my expense. (Eden's return policy seems to be saying that the return slip goes on the package you were sent.)I don't want to call UPS or EF or anyone else today (it's a Saturday afternoon), and even if I did my phone's on the fritz. I already submitted the return request, I just need advice on how to get the damaged Flurry to Eden without further aggravation.Oh, and please no "File a support ticket" comments. After searching the forums and finding no less than 4 threads discussing slow responses I really doubt it will help. less

If you were trying to link 'Golden Lion' thread, here is another link, Unsafe Shipping, Watch Out Guys. I tried to click on your link, but it came up as an error. Maybe this was what you were looking for. less

Hmm... so still shipping some things in bags, it seems.

I placed a fairly large order last week, containing mostly lingerie, but also a clitoral vibe and a finger vibe. That arrived packaged in a HUGE box. I mean, my order literally took up less than 30% of the box. less

The administrator(s) closed the original thread started by Golden Lion. Hmmm...interesting, right?

On June 3rd, Stormy wrote "I checked in, everything should be good from here on out. If you've placed an order before today, there's a chance it may arrive in envelope, if anything is damaged please submit a support ticket to have it replaced!."

I placed an order on June 5th via USPS Priority. It was $300+ worth of merchandise. Of course, it came packaged in a bag, even though we were told they wouldn't be using bags anymore. When I pay for priority shipping, I don't like to see a dirty, beat up bag. When I opened the bag, one of my boxes was beat to hell. Of course, that was the one item I ordered as a gift. I won't be returning it because I don't trust the replacement to come packaged properly either. Thankfully, the actual item itself wasn't damaged but the packaging looked like crap. What a great way to give a gift, eh? Thanks for that one.... less

The administrator(s) closed the original thread started by Golden Lion. Hmmm...interesting, right?

On June 3rd, Stormy wrote "I checked in, everything should be good from here on out. If you've placed an order before today, there's a chance it may arrive in envelope, if anything is damaged please submit a support ticket to have it replaced!."

I placed an order on June 5th via USPS Priority. It was $300+ worth of merchandise. Of course, it came packaged in a bag, even though we were told they wouldn't be using bags anymore. When I pay for priority shipping, I don't like to see a dirty, beat up bag. When I opened the bag, one of my boxes was beat to hell. Of course, that was the one item I ordered as a gift. I won't be returning it because I don't trust the replacement to come packaged properly either. Thankfully, the actual item itself wasn't damaged but the packaging looked like crap. What a great way to give a gift, eh? Thanks for that one.... less

The administrator(s) closed the original thread started by Golden Lion. Hmmm...interesting, right?

On June 3rd, Stormy wrote "I checked in, everything should be good from here on out. If you've placed an order before today, there's a chance it may arrive in envelope, if anything is damaged please submit a support ticket to have it replaced!."

I placed an order on June 5th via USPS Priority. It was $300+ worth of merchandise. Of course, it came packaged in a bag, even though we were told they wouldn't be using bags anymore. When I pay for priority shipping, I don't like to see a dirty, beat up bag. When I opened the bag, one of my boxes was beat to hell. Of course, that was the one item I ordered as a gift. I won't be returning it because I don't trust the replacement to come packaged properly either. Thankfully, the actual item itself wasn't damaged but the packaging looked like crap. What a great way to give a gift, eh? Thanks for that one.... less

I don't want to kick up more trouble, but I made orders after that and both were sent in bags. My Vitality....it's sharp and I'm shocked it didn't rip the bag! It was fine, however, my Ako box was crushed. My Pyxis came in with a small bottle of lube. It was in a bag, pulled tightly closed. Nothing was wrong with that package. less

Hmm... so still shipping some things in bags, it seems.

I placed a fairly large order last week, containing mostly lingerie, but also a clitoral vibe and a finger vibe. That arrived packaged in a HUGE box. I mean, my order literally took up less than 30% of the box. less

Same here. Bought Kegel balls that came in a box, to give as a gift, and the box was beat up to hell because of the ridiculous new envelope packaging. And since I'm in Canada, it costs me more than the item is worth to return it (and Eden only pays me back for the actual money I spend on shipping it back in Edenpoints, which don't pay my bills). less

The administrator(s) closed the original thread started by Golden Lion. Hmmm...interesting, right?

On June 3rd, Stormy wrote "I checked in, everything should be good from here on out. If you've placed an order before today, there's a chance it may arrive in envelope, if anything is damaged please submit a support ticket to have it replaced!."

I placed an order on June 5th via USPS Priority. It was $300+ worth of merchandise. Of course, it came packaged in a bag, even though we were told they wouldn't be using bags anymore. When I pay for priority shipping, I don't like to see a dirty, beat up bag. When I opened the bag, one of my boxes was beat to hell. Of course, that was the one item I ordered as a gift. I won't be returning it because I don't trust the replacement to come packaged properly either. Thankfully, the actual item itself wasn't damaged but the packaging looked like crap. What a great way to give a gift, eh? Thanks for that one.... less

Ok... just a quick point... I've not read this whole thread so I am not sure if it has been said.

EF does not work weekends.

I place an order on Friday, it is sent out my Tuesday morning while I am still sleeping. I send a support ticket on a Friday, sometimes I do not hear back till the following Wednesday.

Let us know how this all turned out, and sorry I couldn't be a better help! less

How very disappointing. I don't think EF is going to stop the bags. They should at least change their Privacy Policy if this is what they are going to be doing from now on. It doesn't make them look honest to say they are going to ship in boxes and then ship in bags instead. less