I do judge them by their employees. The boss can't be there 24/7 doing everything and that's why it's their job to hire professional and responsible people to work for them. If one or a few people working for a company mess up, exp if they are working directly with customers, it should show bad on the company because they make up the face of the company.

Also this goes even stronger with businesses (like restaurants) that are supposed to supply a service and not only standing around to help people when needed. The way someone feels their experience was while shopping or eating at a certain place takes a big role in wither that person comes back to that place or not. less

I am instructing my daughter on business management since she wants to work her way up to running my business. When I feel she is capable of maintaining my business--I will hand it over to her lock, stock and barrel.

We had a discussion last night about employees and if it is fair to judge a business by the actions, amount of professionalism or attitude of an employee(s). She felt it was unfair and that a business cannot be held responsible for the actions of another individual. I told her I feel that a business IS fully responsible for the actions of who they hire, and the employee is the face of the business. There are company policies that are put into effect governing the actions of a person hired or working for the business while they are on duty. These are put into place for a reason, because the person representing the company to a client is directly responsible for the goodwill or negativity that client feels towards the business.

We agreed to ask the opinions of others--and see how they feel about the issue. Help us out, please, this is an important issue to both of us. less

It is sometimes difficult to separate the actions of an employee from your overall impressions of a business. Scenario: Something's gone wrong and I need to speak to an employee in order to correct the problem. The person I call is rude and flippant and hangs up on me. If it's a big company, I can call back and talk to someone else who will probably handle the situation better, but if it's a smaller operation and the only ones you can talk to are acting rude and unprofessional, it's a lot harder to forgive bad encounters because there's no one else to turn to who can "right" the previous person's wrongs.

In my several years of working in a customer service position, I have always been told that even if you're having a bad day, if you snap at one person, that's one customer who's never coming back - so don't do it. I've learned that it is best to walk away from the desk, put someone on hold or get back to them at a later date than it is to blow up at them.

I would also agree with Edeneve in saying it makes a great difference when the parent company (or in this case, the actual PARENT, haha) treats their employees well and makes them feel valued. If the employees are not treated well by their employers, they will inevitably become disillusioned with the job as a whole and it'll start to show in their performance. less